Director of Engagement Strategy - Ecosystem Risk and Controls (PERC) - job 12 of 21

To be considered for the Director of Engagement Strategy position at Visa, candidates should possess advanced degrees in business, marketing, or a related field, paired with substantial experience in strategic engagement and project management. Strong leadership skills and a proven track record in collaborating with cross-functional teams and managing relationships with stakeholders are also essential.

As the Director of Engagement Strategy at Visa, your primary responsibilities will include evaluating Visa's engagement with ecosystem partners, refining and evolving value propositions, and developing comprehensive communication strategies to enhance trust and secure payments. You will work closely with various stakeholders to craft narratives that represent Visa's risk initiatives and will manage project execution to deliver results aligned with Visa's vision.

The Director of Engagement Strategy plays a pivotal role in advancing Visa's risk management efforts by identifying strategic gaps and growth opportunities in our engagement with partners. By developing and implementing communication strategies that highlight our risk programs, you'll be instrumental in enhancing public trust and positioning Visa as a leader in the payment ecosystem.

Success in the Director of Engagement Strategy role at Visa requires a mix of strategic thinking, excellent communication skills, and the ability to analyze market trends. Additionally, strong project management capabilities and a collaborative nature to work with diverse teams are crucial in navigating the dynamic payment landscape.

Visa prides itself on fostering a culture of innovation and collaboration. As the Director of Engagement Strategy, you would be part of a diverse team dedicated to integrity, teamwork, and continuous improvement. The open environment encourages creative thinking and proactive communication, enabling you to make a meaningful impact on the organization.

When discussing your experience, focus on a specific instance where your strategy addressed core concerns of stakeholders. Highlight your approach to research, understanding the audience's needs, and ensuring that the messaging aligns with the organization's values, just as you would for the Director of Engagement Strategy at Visa.

Highlight your analytical skills and how you utilize data to assess partnership effectiveness. Discuss methodologies you've employed for comparison against competitors, emphasizing the importance of a strategic fit and shared values, which are vital for the Director of Engagement Strategy at Visa.

Effective communication is key; explain how you establish regular check-ins, set expectations, and use tools for transparent information sharing. These strategies will help ensure alignment across teams, an essential aspect for the Director of Engagement Strategy role at Visa.

Discuss your ability to analyze feedback and outcomes critically. Share an example of how you pivoted a strategy based on this analysis, reinforcing the importance of adaptability and resilience in the Director of Engagement Strategy position.

Detail your past interactions with regulators, emphasizing your ability to communicate complex issues clearly and collaboratively. This experience is especially relevant for the Director of Engagement Strategy at Visa, where regulatory engagement is essential.

Illustrate your approach to engaging with legal and compliance teams, perhaps by forming joint objectives that ensure communication strategies meet necessary regulations. Highlighting this cooperative approach showcases readiness for the Director of Engagement Strategy role at Visa.

Choose a project where you effectively led the team to meet tight deadlines. Highlight your project management skills and how they contributed to achieving strategic objectives, similar to what is expected for the Director of Engagement Strategy at Visa.

Share specific metrics such as stakeholder feedback, engagement levels, and media sentiment analysis that align with the goals of the Director of Engagement Strategy role at Visa. Discuss how analyzing these metrics guided your decisions.

Stress the importance of feedback loops in your communication strategy process. Discuss methodologies you’ve used to gather insights and how those insights shaped subsequent initiatives—qualities that are key for the Director of Engagement Strategy at Visa.

Demonstrate your proactive approach to market analysis and stakeholder engagement strategies. Discuss how adapting to trends while maintaining Visa’s core values is essential for the Director of Engagement Strategy role, ensuring relevance and effectiveness.