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Director, People Communications - job 1 of 20

Visa is looking for a Director, People Communications, to join our Enterprise, People and Internal & Digital Platforms Communications team. Reporting to the Senior Director, People Communications, this role will develop and execute thoughtful internal and external communication approaches for major People initiatives. The Director will also support speaking engagements for select leaders, including our Chief People and Corporate Affairs Officer, Chief Inclusion Officer and Global Head of Talent. The Director will serve as a trusted advisor to the organization helping to shape and tell our talent and inclusion stories and develop creative campaigns, blogs and social content to amplify why top talent chooses to join and stay at Visa.

Responsibilities

  • Support Sr. Director with development of global campaigns that bring to life Visa’s talent, purpose, inclusion and career growth stories
  • Partner with the talent and inclusion teams to build creative content that will be leveraged internally and externally to attract and retain talent including blogs, video and social media
  • Support speaking engagements for select People leaders including narrative, talking points, slides and content based on audience
  • Partner with functional and regional communication leads to drive strong alignment of People messaging across the business
  • Develop and deliver bespoke strategic communication plans in partnership with executive People team leaders on core initiatives
  • Create tailored content for various media platforms, e.g., intranet articles, social posts, employee newsletter features, and other digital channels

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, People Communications, Visa

Visa is on the lookout for a dynamic Director, People Communications, to join our innovative team based in San Francisco. This exciting role will report to the Senior Director, People Communications, and is all about shaping and executing communication strategies that resonate both internally and externally. You’ll dive into significant People initiatives, establishing the narrative around our talent and inclusion strategies. In collaboration with leaders such as our Chief People and Corporate Affairs Officer, you’ll support various speaking engagements, crafting compelling narratives and talking points that align with Visa’s vision. Furthermore, as a part of our mission to attract and retain top talent, you’ll partner with our talent and inclusion teams, to create engaging content that showcases why Visa is the employer of choice. Your days will be spent designing global campaigns that breathe life into our purpose and career growth stories, as well as developing tailored messaging across diverse media platforms such as blogs, video, and social media. This hybrid position will allow for flexibility, while providing opportunities to work closely with colleagues in the office. If you’re passionate about people communications and eager to make a difference at Visa, this could be the perfect role for you.

Frequently Asked Questions (FAQs) for Director, People Communications Role at Visa
What are the main responsibilities of the Director, People Communications at Visa?

As a Director, People Communications at Visa, you’ll be responsible for developing strategic communication plans that align with our talent and inclusion narratives. You'll create engaging content for various platforms to attract and retain top talent, support high-profile speaking engagements for our People leaders, and partner with cross-functional teams to ensure messaging consistency across the business.

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What qualifications are required for the Director, People Communications position at Visa?

To excel in the Director, People Communications role at Visa, candidates should possess a stellar background in communications, ideally with experience in corporate environments. Strong project management skills, excellent writing abilities, and a knack for storytelling are essential. A degree in Communication, Public Relations, or a related field, alongside several years in a communications role, are typically preferred.

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How does the Director, People Communications position contribute to Visa's vision?

The Director, People Communications plays a crucial role in shaping Visa’s narrative around talent and inclusion. By developing engaging communication strategies and creative campaigns, this position supports Visa's vision of being an employer of choice, helping to tell our unique stories that resonate with potential talent and current employees.

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What type of content will the Director, People Communications create at Visa?

In the Director, People Communications role at Visa, you'll be responsible for creating a variety of content. This includes blogs, social media posts, intranet articles, and newsletters that highlight talent growth and inclusion stories. You'll also develop tailored content for various audiences, ensuring that each communication effectively reflects Visa’s values and mission.

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What is the work environment like for the Director, People Communications at Visa?

The work environment for the Director, People Communications at Visa is hybrid, allowing for a mix of in-office and remote work. This flexibility facilitates collaboration with teams and leadership while also permitting a healthy work-life balance.

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Common Interview Questions for Director, People Communications
Can you describe your experience with developing communication strategies as a Director, People Communications?

When answering this question, focus on specific campaigns you've led, detailing the objectives, execution, and results. Highlight your ability to align communications with organizational goals and the impact of your strategies on talent engagement and retention.

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What role do you believe storytelling plays in the People Communications function?

Emphasize the importance of storytelling in connecting with employees and potential talent. Discuss how compelling narratives can drive engagement and effectively communicate an organization's values, mission, and culture.

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How do you approach collaboration with cross-functional teams?

Discuss your willingness and strategy to foster strong working relationships with different teams. Share examples of past collaborations, focusing on how you ensured alignment and consistent messaging across departments.

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Can you give an example of a successful campaign you led in your previous roles?

Provide a detailed outline of a specific campaign, focusing on the objectives, your role in its execution, the creative elements, and the measurable outcomes. Showcase how this campaign aligned with larger organizational goals.

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How do you stay updated on industry trends in people communications?

Mention your regular engagement with industry literature, professional associations, and networking opportunities. Share your commitment to continuous learning to ensure your strategies remain relevant and innovative.

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What tools and platforms have you utilized for content creation and distribution?

Highlight your familiarity with various communication and content management platforms. Discuss specific tools you've used for content creation, measurement, and distribution, emphasizing your adaptability and tech-savviness.

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How do you measure the success of your communication initiatives?

Talk about your methods for assessing the effectiveness of communication strategies, such as using analytics to track engagement metrics, employee feedback, and alignment with business outcomes.

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What do you feel is the biggest challenge facing People Communications today?

Discuss contemporary challenges such as addressing employee engagement in hybrid environments or ensuring consistent messaging amidst rapid changes. Share your strategies for overcoming these challenges.

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How do you tailor communications for diverse audiences?

Explain your approach to understanding audience demographics and crafting messages that resonate with varying groups. Provide examples of how you’ve modified communication styles to meet specific audience needs.

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Why are you interested in working at Visa as a Director, People Communications?

Express your enthusiasm for Visa’s mission and values, and how they align with your own. Discuss the opportunity to contribute to a leading organization in the payment processing industry and the unique challenges and rewards this position offers.

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Full-time, hybrid
DATE POSTED
April 4, 2025

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