Director, Revenue and Billing Systems - job 11 of 20

The Director, Revenue and Billing Systems at Visa is primarily responsible for leading the development and execution of finance initiatives related to revenue. This includes translating the finance vision into a technology architecture, managing revenue systems requirements, ensuring collaboration with IT for successful delivery, and conducting user acceptance testing to enhance client adoption. You'll also be working in an agile environment, keeping leadership updated on progress and managing associated risks.

To qualify for the Director, Revenue and Billing Systems position at Visa, candidates should possess significant experience overseeing large and complex global transformations within finance. A strong understanding of finance technology processes, combined with managerial experience in an agile setting, is essential. Additionally, excellent strategic thinking and the ability to influence stakeholders without direct authority will greatly benefit potential candidates in this role.

The hybrid working model for the Director, Revenue and Billing Systems role at Visa entails working from the office 2-3 set days per week, determined by leadership, while blending remote work. This allows employees the flexibility to engage with their team and collaborate effectively while also enjoying the benefits of working from home. It's vital to be present in the office for at least 50% of the time based on business needs, ensuring productive team interactions.

As the Director, Revenue and Billing Systems at Visa, familiarity with agile project management tools like Jira is crucial for success. You'll be managing projects and teams effectively, which often requires navigating technology that supports finance systems. Understanding various finance technology platforms and tools will also be beneficial in translating the finance vision into actionable initiatives successfully.

The Director, Revenue and Billing Systems significantly impacts Visa's finance function by driving change and leading major initiatives that enhance revenue systems. This role is pivotal in shaping the future architecture of finance technology, ensuring that the finance team operates with efficiency and effectiveness. Your leadership in executing the Finance Technology modernization roadmap will facilitate sustainable growth and transformation within the finance domain.

When developing a technology architecture for finance systems, I focus on aligning with the organization's overall finance vision. I would conduct thorough stakeholder assessments, gather business requirements, and assess existing systems to identify gaps. Creating a collaborative environment encourages input from diverse teams, allowing us to build an architecture that supports future needs efficiently.

Throughout my career, I have managed several global transformation initiatives, focusing on aligning cross-functional teams towards common financial objectives. My approach includes clear communication, setting defined milestones, and cultivating relationships across departments to ensure everyone is on the same page. Understanding cultural differences and adapting strategies accordingly has been key to the success of these initiatives.

In agile project management, managing risks involves proactive identification and assessment. I prioritize regular communication with all project stakeholders, fostering a culture where team members feel comfortable raising issues early. Creating transparent issue-tracking processes allows for efficient remediation planning so that we can respond swiftly and minimize disruption to project timelines.

To influence stakeholders without authority, I rely on building trust and showcasing my expertise. I present data-driven insights and solutions backed by thorough research, ensuring that my recommendations align with their priorities. Establishing rapport and engaging in active listening also helps me understand their concerns, making it easier to address objections collaboratively.

In one instance, I led a complex revenue transformation project across multiple divisions. My strategy involved regular updates to all stakeholders and tailored communication for different teams to cater to their specific concerns. By facilitating collaboration and maintaining open lines of communication, we successfully completed the project on time and achieved buy-in from all involved departments.

Success in the Director, Revenue and Billing Systems role includes achieving seamless project execution, enhancing the effectiveness of finance technology tools, and fostering a collaborative environment. Establishing measurable KPIs that align with the broader finance vision allows for tracking progress and driving continuous improvement across teams and systems.

My approach to conducting user acceptance testing involves defining clear acceptance criteria with stakeholders ahead of time. I collaborate with end-users to understand their expectations thoroughly and engage them throughout the testing phase. By collecting feedback and making necessary adjustments based on their input, we can ensure that the final product meets their needs effectively.

To ensure finance systems align with organizational goals, I engage with key stakeholders during the planning phase to understand the overarching strategy. I regularly review the systems' performance against these goals, keeping an open feedback loop with finance teams to adjust priorities based on evolving business needs while also considering long-term objectives.

The most significant challenge in modernizing finance technology often involves managing change resistance within the organization. Tailoring our communication and change management efforts to meet team members' needs is crucial. Educating staff on the benefits of technology enhancements and offering robust support throughout the transition can mitigate resistance, paving the way for successful implementation.

Encouraging collaboration involves creating a supportive atmosphere where team members feel valued and heard. I implement regular check-ins to maintain open communication, utilize collaborative tools for easier sharing of ideas, and encourage brainstorming sessions that tap into the team's diverse skill sets. Recognizing and celebrating team contributions also boosts morale and reinforces a collective goal.