Director, Visa Consulting and Analytics, Tech Advisory Practice

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics, VCA, is the externally facing strategy consulting group of Visa.  We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.  Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.

As the Director, VCA, Tech Advisory Practice, you will be the General Manager responsible for growing a critical pillar focused on Technology Strategy and Implementation.  Technology Strategy enable clients to assess their current technical architecture, envision their future state, and clarify the roadmap to long term success.  Technology Implementation services build on the success of Technology Strategy engagements, equipping clients with the dev teams needed to bring their vision to life. 

You will be ultimately responsible for achieving quarterly and annual revenue targets.  You will ideate, develop, price, sell, and oversee the delivery of technology strategy and technology implementation services.  You are a natural in front of clients, including SVP plus leadership stakeholders, and can use that skill set to tailor new and existing services to meet their needs.  You are excited by the prospect of measuring your success through attainment of revenue growth targets.  You are sufficiently expert conversant in technical architecture, ideally within the context of banking and payments, to scope development efforts effectively with dev resources.

The successful candidate will be a seasoned consultant, entrepreneur, and general manager specialist who can partner across Visa client types.  The role will identify common client needs, develop offerings that leverage Visa extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery.  The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions.  This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale.  The team member will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud and risk.     

For clarity, this leader will not be involved in the day to day of tech dev with clients.  Rather, this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualification
-10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
-Educational background in Computer Science or Engineering. An MBA is a
plus.

Preferred Qualification
-12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
-Consultative Selling involves uncovering client needs, challenges, and opportunities with respect to managed services.
-Presenting solutions to clients that address their needs, quantifying the value and differentiation of the
solution for clients, and identifying the client decision making stakeholders and processes are key aspects.
-Offering Development requires identifying white space challenges and opportunities across client sets.
-It involves developing bespoke and scalable products leveraging Visa assets and, as needed, third party partner assets.
-Additionally, identifying third party partners who can complement and supplement solution sets, defining the value proposition, and developing sales collateral, including sales presentations and tear sheets, are crucial.
-Developing a product pricing strategy and ensuring product profitability are also essential.
-Solution Delivery demands strong project and program management skills and demonstrated experience in delivering flawlessly.
-Customer Centricity emphasizes a strong executive presence, the ability to speak to technical and non technical aspects of solutions, and comfort in working across the spectrum of Visa clients, from institutional banking relationships to fintech startups.
-Industry Knowledge involves maintaining a deep understanding of the competitive environment for Visa solutions and leveraging that understanding to shape solutions that differentiate Visa.
-Communications require demonstrating executive presence in leading conversations with clients, communicating across functional stakeholders of varying levels and technical expertise, and incentivizing cross functional teamwork by aligning cross functional incentives. Strong diplomacy skills and fostering goodwill between different groups are necessary, along with coaching teams.
-People Leadership is demonstrated by the ability to structure a team and lead high-performers to even higher performance levels.
General Accountabilities
-Perform technical product management functions including creating functional specifications, managing roadmaps, handling issue and risk management, and defining success criteria for pilots. Collaborate extensively with internal VISA groups and external partners to ensure requirements are clearly understood.
-Interface with various technology teams and business stakeholders to identify requirements, convert them into functional specifications, prioritize tasks, and drive execution.
-Act as the customer advocate within the engineering team, demonstrating a deep passion for satisfying customer needs and influencing design and priorities appropriately.
-Define milestones for each group to ensure delivery dates are met without causing delays for planned pilots.
-Represent the product team in engineering meetings, ensuring there are no roadblocks and eliminating any external dependencies.
-Partner with Product Management and Business Teams to define the product pipeline and different phases of the pilot.
-Own the roadmap in collaboration with the product and engineering teams.
-Work closely with engineers and contribute to the development of design artifacts and Quality Assurance test plans.
-Plan and conduct User Acceptance Testing with key stakeholders, organize bug bashes, and hackathons.
-Develop clear and concise product documentation to outline pilot requirements and technical architecture.
-Provide weekly updates and highlight any technical issues to executive management.
-Manage multiple projects simultaneously and ensure on time, high quality delivery.
-Preferred 10 or more years of relevant experience in technical product or program management.
-Excellent analytical and problem solving abilities, ability to use hard data and metrics to support assumptions and evaluate outcomes.
-Reputation as a collaborative thought partner and business leader, with the ability to organize and motivate work across multiple team boundaries.
-Ability to fully understand technical architecture, APIs, and overall system design.
-Management skills with demonstrated ability to facilitate product planning,
development, and user acceptance testing efforts.
-Excellent communication and presentation skills at all organizational levels.
-Experience working with agile lifecycle and tracking and process management tools such as Rally and JIRA.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $143,700 to per $208,600 year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.