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Event Operations Specialist - job 4 of 19

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Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The Event Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Event Planning Support:
- Assist in the development of detailed event plans, timelines, and checklists.
- Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
- Assist in the preparation and management of event budgets.
- Help with site visits and inspections to evaluate venues and ensure they meet event specifications.

Vendor and Venue Coordination:
- Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
- Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
- Ensure all necessary permits and licenses are obtained for events.

Logistical Execution:
- Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
- Provide on-site support during events, handling technical and operational tasks.
- Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
- Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.

Stakeholder Communication:
- Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
- Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
- Conduct pre-event briefings with stakeholders to review event plans and address any concerns.

Post-Event Analysis:
- Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
- Identify areas for improvement and suggest changes to enhance future events.
- Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 60% or more of the time based on business needs.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Event Operations Specialist, Visa

Are you ready to dive into the dynamic world of event operations? Join Visa Corporate Technology Support as an Event Operations Specialist in beautiful Miami! This role is all about bringing events to life, ensuring that every detail is executed flawlessly. You’ll be supporting our Senior Event Operations Specialist and the Lead, Events and Video Production Specialist, contributing to seamless operations that delight our end users. Your day-to-day will include planning logistics, coordinating with vendors, and providing on-site support, making sure everything runs like a well-oiled machine. You'll have the chance to engage with end users, addressing their needs with a smile and a problem-solving attitude. We're looking for someone who thrives in a fast-paced environment and possesses both technical skills and fantastic customer service abilities. From managing event budgets and vendor coordination to overseeing AV setups and ensuring high-quality streaming, you'll have your hands on a multitude of exciting tasks. Plus, there’s ample opportunity to refine processes and bring innovation to the table! As a hybrid employee, you’ll enjoy a flexible work environment, spending about 60% of your time in the office to collaborate with your team. If you’re passionate about crafting memorable events and are ready to join a forward-thinking team at Visa, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Event Operations Specialist Role at Visa

What are the main responsibilities of an Event Operations Specialist at Visa Corporate Technology Support?

As an Event Operations Specialist at Visa Corporate Technology Support, your primary responsibilities will include assisting with event planning, coordinating logistics, managing vendor relationships, and providing on-site support during events. You'll help develop detailed event plans, oversee AV equipment setups, and work to ensure that all aspects of each event run smoothly and meet high standards.