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Leadership Development Director Visa University - job 9 of 10

With the guidance of the Sr. Director, Leadership Development, you will:

Manage the entire product development life-cycle for leadership development learning products that ensure the organization has the capabilities to compete in the future by:

  • Using human-centered design methodology to discover, synthesize and clearly articulate Visa leaders’ development needs. Translating needs into leadership development solutions in a mix of modalities – inclusive of and not limited to live and asynchronous virtual learning, in-person, social learning and more
  • Using your design expertise and breadth of knowledge of external leadership development resources to design, curate or buy-and customize-for-Visa the most impactful solutions. You will need to be adept both at designing programs yourself as well as providing strategic direction for work done by select external providers and Visa University designers. You will play a key role in scaling leadership development to maximize opportunities for all Visa leaders to benefit from impactful learning opportunities. You will be mindful of using modalities that work most effectively for engaging audiences at different levels of seniority, with an eye to balancing innovative thinking on learning pedagogies with organizational constraints
  • Setting a vision for and using your influencing skills to lead project teams established to ensure the leadership development products you oversee are not only superbly designed but also set up for effective launch and implementation. 

Develop and grow key relationships: 

  • You will skillfully cultivate and grow key internal and external relationships.
  • You will form and engage in productive partnerships with critical internal stakeholders – business leaders, regional heads of learning and People Business Partners– to evangelize the work you do, secure sponsorship and scale it effectively across the organization.
  • You will also leverage and continue to grow your well-established network of external content providers and experts to ensure Visa’s leadership development offerings leverage best-in-class thought leadership.
  • You will be versatile in the work you do in the context of these internal and external relationships, from ensuring buy-in with a senior internal stakeholder, to negotiating a contract with an outside provider and everything in-between.

Improve and Grow Your Portfolio:

  • You will have an opportunity to evolve existing learning solutions and launch new ones.
  • You will leverage your strategic and critical thinking to articulate how the learning solutions you own can evolve into the future. Keeping in mind that the end goal is behavior change and business impact, you will devise strategies to ensure that learning sticks and business impact occurs.
  • You will use your creativity and knowledge of adult learning methodology to design impactful mechanisms for post-program application of program content.
  • You will launch and grow communities of learning to ensure learning occurs beyond the programmatic components.
  • You will leverage the art-science balance to evaluate and constantly improve leadership development at Visa to make it even more impactful for Visa’s leaders, and ultimately for Visa’s business.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What You Should Know About Leadership Development Director Visa University, Visa

Join Visa University as the Leadership Development Director and play a crucial role in shaping the future of our leadership capabilities! In this exciting position in Austin, you will work closely with the Sr. Director of Leadership Development to manage the full lifecycle of innovative leadership development products. Your creativity will shine as you apply human-centered design methodology to uncover and articulate the development needs of Visa leaders. You’ll not only craft impactful learning solutions across various modalities like live sessions, virtual learning, and social learning, but you will also collaborate with external providers to ensure we're leveraging top-notch resources. Establishing strong relationships will be key as you'll engage with internal stakeholders and build partnerships that elevate our programs. Your strategic vision will guide project teams, ensuring that the leadership development initiatives are designed to launch effectively. Moreover, you will have the opportunity to evolve current programs and introduce new ones focused on tangible behavior change and business impact. This hybrid role will allow for flexibility, with the number of in-office days confirmed by your hiring manager. If you are passionate about leadership development and want to make a real difference at Visa, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Leadership Development Director Visa University Role at Visa
What are the key responsibilities of the Leadership Development Director at Visa University?

The Leadership Development Director role at Visa University entails managing the entire product development lifecycle for leadership learning products. This includes utilizing human-centered design methodologies to assess leaders' development needs, designing diverse learning modalities, and collaborating with both internal stakeholders and external experts to deliver impactful learning solutions.

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What qualifications are required for the Leadership Development Director position at Visa University?

Candidates for the Leadership Development Director position at Visa University should have a strong background in leadership development, experience with adult learning methodologies, and exceptional project management skills. Additionally, expertise in engaging various stakeholders and negotiating with external providers is essential for success in this role.

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How does the Leadership Development Director contribute to the growth of Visa University?

The Leadership Development Director significantly contributes to the growth of Visa University by evolving existing learning solutions and launching new offerings aimed at fostering leadership skills. By focusing on behavior change and ensuring impactful application of learning, this role drives business results and enhances the overall effectiveness of Visa's leadership programs.

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What type of relationships will the Leadership Development Director need to cultivate at Visa University?

In the role of Leadership Development Director at Visa University, cultivating productive relationships with business leaders, regional heads, and People Business Partners is crucial. These relationships help secure sponsorship, advocate for learning initiatives, and ensure that leadership development programs are effectively integrated and scaled within the organization.

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Is the Leadership Development Director position at Visa University full-time or hybrid?

The Leadership Development Director position at Visa University is a hybrid role, which means the selected candidate will have a combination of remote work and in-office days. The specific schedule will be confirmed by the hiring manager upon employment.

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Common Interview Questions for Leadership Development Director Visa University
Can you describe your experience with human-centered design in leadership development?

When answering this question, focus on specific projects where you applied human-centered design principles. Highlight how you gathered feedback from leaders, synthesized their needs, and designed solutions that effectively addressed those requirements. Include examples to showcase your expertise.

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How do you ensure that leadership development programs lead to actual behavior change?

Discuss your strategies for measuring learning impact, such as follow-up assessments and feedback sessions. Talk about your approach to creating opportunities for post-program application, as well as how you encourage ongoing learning within communities after formal training.

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What strategies do you employ to engage various levels of leadership in development initiatives?

Mention the importance of tailoring learning experiences based on the audience's seniority. Discuss how you incorporate diverse methods such as interactive workshops for senior leaders while providing foundational knowledge for emerging leaders to ensure engagement across the board.

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How do you balance innovative learning methods with organizational constraints?

Give examples of how you’ve successfully worked within organizational limitations to introduce innovative solutions. Discuss your negotiation skills with stakeholders to find mutually, beneficial outcomes while implementing creative learning methods.

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Describe your approach to collaborating with external content providers.

Talk about your experience in leveraging external resources effectively to enhance learning programs. Discuss how you evaluate content providers and make decisions on partnerships that align with Visa’s strategic goals, ensuring high-quality outcomes.

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How do you maintain consistent communication with internal stakeholders during a project?

Emphasize the importance of regular updates and meetings to keep stakeholders engaged and informed. Discuss your methods for gathering their input and feedback throughout the project lifecycle to assure alignment with organizational goals.

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What evaluation methods do you use to assess the success of leadership development programs?

Outline the various evaluation techniques you apply, from qualitative feedback from participants to quantitative metrics like performance improvements. Detail how you utilize these evaluations to refine future programs and demonstrate ROI.

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Can you provide an example of a particularly successful leadership program you developed?

Be prepared to share a specific example, detailing the problem addressed, the approach taken, and the measurable outcomes achieved. Highlight any innovative techniques you implemented that contributed to the success of the program.

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How do you approach designing programs for diverse learning styles?

Discuss your strategies for assessing the learning preferences of your audience and how you accommodate various styles in your programs. Provide examples of how you’ve created inclusive learning experiences that resonate with individuals across different backgrounds and skill levels.

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What role does feedback play in the development of leadership programs?

Explain how you prioritize feedback collection from participants and stakeholders throughout the program development process. Highlight the importance of feedback for continuous improvement and how it shapes future program iterations.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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