Program Director, Account and Wallet - job 9 of 21

As a Program Director for Account and Wallet at Visa, you will oversee the onboarding process for clients and network partners, ensuring alignment with the company's strategic goals for network expansion and revenue growth. You will establish project workstreams, lead stakeholder communications, supervise project managers, and drive the overall program's success by addressing risks and enhancing efficiency throughout the project lifecycle.

To be a successful candidate for the Program Director, Account and Wallet role at Visa, you'll typically need extensive experience in project management, particularly within finance or payment solutions. A background in managing large-scale projects, strong leadership skills, and excellent communication abilities are essential. Familiarity with risk management principles and a passion for continuous improvement are also important to thrive in this role.

The Program Director, Account and Wallet plays a crucial role in driving Visa's network expansion by leading programs aimed at onboarding new clients and partners efficiently. By establishing clear goals, managing workstreams, and addressing challenges proactively, you'll ensure successful implementations that contribute directly to the company's growth and competitiveness in the global market.

A typical day for the Program Director, Account and Wallet at Visa involves coordinating with various stakeholders, tracking implementation progress, and identifying potential risks. You'll lead meetings, manage complex project dynamics, and continuously evaluate performance metrics to drive improvements. With responsibilities spanning strategy, communication, and risk management, each day presents new challenges and opportunities for collaboration.

The work environment for a Program Director, Account and Wallet at Visa is hybrid, balancing remote work with in-office collaboration. This arrangement allows for flexibility while still enabling effective communication with stakeholders, ensuring that project goals are met in a dynamic and supportive team atmosphere.

In answering this question, focus on specific projects you've managed that showcase your ability to lead multiple workstreams and coordinate with various stakeholders. Highlight your approach to project governance, timelines, and how you ensured communication remained open throughout the project's lifecycle.

Discuss your systematic approach to risk management, including identifying potential risks early in the project and developing contingency plans. Share real examples of how you managed risks successfully in previous roles to illustrate your proactive problem-solving abilities.

Talk about your techniques for establishing strong communication channels across different stakeholder groups. Mention how you tailor your communication style based on the audience and ensure that everyone is informed regarding project progress and issues.

Explain your leadership style and how you foster an environment of collaboration and accountability. Highlight methods you employ to encourage team contributions, celebrate small successes, and ensure everyone feels invested in achieving the project's objectives.

Offer a detailed example of a significant challenge from a previous project. Walk through your thought process and the steps you took to address the issue, the outcome, and what you learned from the experience.

Describe the metrics you typically use to assess project success after launch. Talk about the importance of stakeholder feedback and continuous improvement, and how you implement changes based on performance analysis.

Mention specific project management tools you have experience with, such as Jira, Asana, or Microsoft Project, and discuss how these tools help in tracking progress, ensuring deadlines are met, and facilitating communication within the team.

Elaborate on your proactive strategy to manage delays, including identifying root causes quickly, communicating with affected stakeholders, and developing a revised project plan. Highlight any real-life examples that demonstrate your ability to turn a delayed project back on track.

Discuss your familiarity with regulatory requirements relevant to the industry and your experience implementing compliance measures in project workflows. Provide examples of how you ensure that all project activities adhere to necessary policies.

Share an example where effective persuasion skills were critical in convincing a senior stakeholder. Describe the approach you used, the specific data or arguments you presented, and how you reached a mutual agreement.