Program Manager, Global Product Delivery - job 16 of 19

As a Program Manager at Visa, you will be executing key global product projects and programs, establishing governance structures, leading workstreams with multiple stakeholders, and managing scope and resources for execution. Your role will be to enhance day-to-day operations, reconcile competing priorities, and keep all parties informed on project status, ultimately ensuring successful commercial delivery across various regions.

A successful Program Manager at Visa typically holds a degree in business or a related field, along with extensive experience in program management or project management. Proficiency in agile methodologies, strong problem-solving skills, and the ability to collaborate across various functions are crucial for this role, along with a demonstrated track record of leading high-impact initiatives.

A typical day for a Program Manager at Visa involves leading cross-functional teams, coordinating project timelines, and resolving bottlenecks to ensure efficient execution. You’ll spend time collaborating with stakeholders, reporting progress on key initiatives, and adjusting priorities as necessary to align with the fast-paced environment of Visa's Global Product organization.

Essential skills for a Program Manager at Visa include exceptional communication and leadership abilities, strategic thinking, strong organizational skills, proficiency in agile methodologies, and the ability to manage competing priorities effectively. You should be adept at building coalitions among cross-functional partners and be proactive in problem resolution to drive significant outcomes.

The work environment for a Program Manager at Visa is dynamic and collaborative, characterized by teamwork and innovation. You will work in a hybrid capacity, enabling a blend of in-office and remote work, fostering connectivity among stakeholders while maintaining flexibility. Visa’s commitment to growth and evolution means that you will constantly be part of exciting projects that impact the future of payments.

When answering this question, provide specific examples of projects where you've used agile methodologies. Discuss how you applied agile principles to enhance team collaboration, adaptability, and efficiency in delivering results.

In your response, highlight your approach to assessing project importance and urgency. Discuss techniques you use to balance competing priorities, such as stakeholder input, risk assessment, and resource availability.

Share a detailed narrative of a specific project that faced significant challenges, emphasizing the actions you took, how you collaborated with team members, and the successful outcome you achieved despite the hurdles.

Focus on your strategies for clear communication, such as regular updates, collaborative tools, and meetings. Discuss how these practices help ensure alignment and keep everyone informed about project status.

Talk about your methods for setting realistic timelines, providing resources, and maintaining team motivation. Highlight your ability to identify potential roadblocks early and implement solutions to keep the project on track.

Share the metrics you find most vital, such as project completion rates, stakeholder satisfaction scores, or adherence to budgets. Explain how these metrics guide your decision-making and highlight areas for improvement.

Discuss your conflict resolution process, emphasizing active listening, mediation, and finding common ground. Provide an example of how you've successfully navigated a conflict to maintain project productivity.

Explain how you engage stakeholders early in the project lifecycle, gather their input, and align the project's goals with their interests. Stress the importance of transparency and communication in fostering trust.

Talk about your flexibility and adaptability in managing change. Provide an example of a time when you had to adjust project plans and how you communicated those changes to the team and stakeholders.

Share specific examples of innovative practices or technologies you've implemented to improve project outcomes. Discuss the results of these innovations and how they contributed to both efficiency and team performance.