Sales Engineering Analyst - job 2 of 23

As a Sales Engineering Analyst at Visa, you will engage in a variety of responsibilities designed to support the Indirect Sales organization. Expect to conduct technical discovery calls, demonstrate the value of Visa's payment solutions, and create technical architecture diagrams. You will also document solution requirements and provide ongoing support to existing merchants, ensuring they are well-equipped with Visa's offerings. This role emphasizes collaboration across multiple departments, including Account Management and Product Development, to relay important market feedback and ensure our solutions are evolving with client needs.

To become a Sales Engineering Analyst at Visa, a bachelor’s degree is required, along with a minimum of two years of work experience. Preferred qualifications include at least three years of experience in technical pre-sales within the payment industry and a strong familiarity with Visa Acceptance Solutions. Candidates should have excellent communication skills and the ability to articulate complex ideas clearly while being detail-oriented in documenting all necessary activities. Experience with indirect sales and a background in technical solution architecture would be a significant advantage in this role.

Yes, the Sales Engineering Analyst position at Visa requires light to moderate travel, amounting to up to 35%. This travel is essential as it allows you to attend sales meetings, conferences, merchant events, and internal training sessions, providing the opportunity to connect with clients and stakeholders face-to-face, which is vital for building relationships and understanding market needs.

A successful Sales Engineering Analyst at Visa should be detail-oriented and possess strong problem-solving and analytical skills. You will need to demonstrate effective communication, both verbal and written, to convey technical concepts articulately to diverse audiences. A solid technical background, including familiarity with APIs and a proactive approach to learning new technologies, is also crucial. The ability to collaborate effectively with cross-functional teams and be responsive across various communication channels is equally important in this dynamic role.

For a Sales Engineering Analyst position at Visa, the estimated salary range for new hires is approximately $100,400 to $147,800 USD per year, which may include potential sales incentive payments. This range can vary based on job-related factors such as knowledge, skills, experience, and location. Additionally, Visa offers a comprehensive benefits package that may include medical, dental, vision, and retirement plans, making it a great opportunity for aspiring candidates.

When explaining a complex technical concept to a non-technical client, focus on using simple language and relatable analogies. Start by breaking down the concept into its core components and explaining how each part contributes to the whole. Avoid jargon, and instead, draw parallels to familiar situations or everyday experiences. By being patient and inviting questions, you can ensure that the client feels comfortable and engaged throughout the conversation.

In answering this question, draw on your past roles and responsibilities related to pre-sales support. Highlight specific projects where you collaborated with sales teams, conducted technical demos, or assisted in creating solution architectures. Be sure to emphasize any direct experience you have with Visa’s acceptance solutions or similar products, showcasing your ability to understand merchant needs and tailor solutions accordingly.

When discussing a challenging technical issue, provide a specific example that showcases your problem-solving skills. Outline the problem without being overly technical, describe the steps you took to diagnose and address the issue, and highlight any collaboration with team members. Conclude with the outcome, emphasizing how the solution benefited the client and improved their experience with the product.

Highlight your strategies for staying informed about industry trends, such as subscribing to relevant newsletters, participating in webinars, and attending industry conferences. Mention specific publications or influencers you follow in the payment tech space. By showing your proactive approach to continuous learning, you demonstrate your commitment to staying relevant and innovative in your role as a Sales Engineering Analyst.

Collaboration is crucial in the role of a Sales Engineering Analyst. Speak about how you work closely with sales, product management, and technical teams to ensure a seamless flow of information and support. Provide an example of a successful project where collaboration was key to achieving a goal, explaining how input from diverse teams can enhance the overall solution offered to clients.

Discuss your approach to prioritization based on urgency and impact. Use tools and techniques like task lists, CRM software, and time management frameworks that help you stay organized and focused during busy periods. Share an example of a time when prioritization led to successful outcomes, connecting it back to how it can help nurture leads effectively.

Preparation for a technical demo involves several steps. Discuss how you first understand the specific needs of the client and tailor the demo to showcase relevant features. Mention the importance of trial runs, feedback sessions with internal teams, and how you incorporate real-life scenarios to resonate with the audience. This shows that you value their needs and are dedicated to delivering an impactful demo.

Provide a detailed account of a project where you were responsible for managing technical requirements. Describe the goals, your role in gathering information, collaborating with different teams, and how you ensured that all technical aspects were addressed. Highlight the end result, showcasing how it positively impacted the client and contributed to the success of the product.

Share your passion for the evolving landscape of payment technologies. Discuss how innovation in payment methods and security measures excites you and how you enjoy being part of a dynamic industry that continually transforms the way businesses operate. Convey your enthusiasm for contributing to solutions that impact businesses positively and enhance customer experiences.

In approaching a merchant's technical ecosystem, start by conducting thorough research to understand their current setup and identify potential areas for improvement. Engage with stakeholders through discovery calls, asking insightful questions that uncover needs and pain points. Emphasize the importance of documentation and how it informs your recommendations for integrating Visa’s solutions effectively into their ecosystem.