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Senior Director - Digital Strategy and Operations - job 1 of 2

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This is an important global leadership role, reporting to the SVP of Digital Services & Operational Intelligence (DSOI) within Client Services (CS). This individual will be responsible for partnering with the SVP on an accelerated Digital & Data Transformation plan to support CS 2030. He / she will also independently managing multiple global workstreams and projects and partnering with the SVP and DSOI VPs to drive critical strategic initiatives and mission-critical business operations. This leader will also be accountable for leaning in over the first 3 months and developing the FY26-27 plan, along with required team structuring to support DSOI and CS2030 needs.

Key Areas of Responsibilities include:

Accelerated Digital and Data Transformation to support CS 2030
Programmatic delivery across CS 2030 strategy initiatives; coe, digital, automation, and data focused roadmaps & delivery tracking
Design and delivery of progress updates and OKR performance reporting 
Executive reporting and presentations
Financial planning and management
Deep partnership on executive reporting and presentations with DSOI VPs; delegate as needed

This leader is also expected to operate as an integrated partner across the Client Services Business Operations & Strategy community and will interact with senior executives on the CSLT.

Responsibilities:

Serve as the go to thought-partner on all digital and data transformation needs to support CS2030, including high-priority strategic issues and projects (coe, digital, data, automation)
Design and delivery updated roadmaps and delivery tracking across all initiatives and solutioning levers
Expand current technology working model from Digitization into Data and drive monthly / quarterly technology processes
In partnership with BI & Analytics team, drive development of specific metrics and targets and stakeholder socialization
Lead OKR reporting for DSOI – adapting tone, level of detail and presentation structure / format based on audience (for example, QBR vs Monthly Pack)
Establish, maintain, and continually enhance governance around OKRs and steer organization to prioritize on the highest value-add activities
In partnership with Finance, support SVP with development of budget for CS DSOI team, as well as sub-team budgets, providing strategic support on investment prioritization and allocation.
Monitor financial performance and outlook (headcount, profees and travel), develop plan to course-correct / seek additional investment etc.
Partner with SVP and VPs to plan and coordinate LT offsites
Own and deliver CS response to quarterly SEC reporting requests from Controllership
Support SVP and VP with review and analysis of Employee Engagement results
Proactively identify opportunities for process improvement and automation across DSOI and partner with individual team and other CS partners as needed to explore and deliver solutions
As needed, serve as delegate for VPs across all areas of responsibility, and in all forums / meetings

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

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What You Should Know About Senior Director - Digital Strategy and Operations, Visa

Are you ready to lead the charge in digital transformation? At our Austin location, we are looking for a Senior Director - Digital Strategy and Operations to join our dynamic Client Services team. In this vital global leadership role, you will work closely with the SVP of Digital Services & Operational Intelligence (DSOI) to drive our ambitious Digital & Data Transformation plan that supports our vision for CS 2030. Your main responsibilities will include managing multiple global workstreams and ensuring the success of critical strategic initiatives. Your knack for overseeing programmatic delivery will shine as you track our digital, automation, and data-focused roadmaps. In just the first three months, you’ll dive into creating a robust FY26-27 plan and the necessary team structure to elevate DSOI and CS2030 standards. Plus, your exceptional skills in financial planning and executive reporting will be key in fostering collaboration among senior executives. This hybrid position allows flexibility while also requiring in-office presence. If you thrive in strategic environments and are passionate about transforming operations, this is your chance to shine and lead the way in an influential role with us.

Frequently Asked Questions (FAQs) for Senior Director - Digital Strategy and Operations Role at Visa

What are the primary responsibilities of the Senior Director - Digital Strategy and Operations at the company?

The Senior Director - Digital Strategy and Operations at our company plays a pivotal role in driving digital transformation and overseeing multiple global workstreams. Key responsibilities include developing and managing the Digital & Data Transformation plan to align with the CS 2030 vision, delivering programmatic initiatives centered around digital, automation, and data, as well as providing substantial financial planning and executive reporting support.