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Senior Manager - Product Lifecycle Management, Value-Added Services - job 12 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

Are you ready to take your career to the next level as a Senior Manager - Product Lifecycle Management at a cutting-edge company in San Francisco? In this pivotal role, you'll be the mastermind behind the implementation and continuous improvement of our Product Lifecycle Management (PLM) framework across our Value-Added Services portfolios. Imagine collaborating with cross-functional teams to align on best practices, driving product development quality, and ensuring market readiness. Your strong strategic thinking and organizational skills will shine as you design, document, and maintain PLM standards and processes. You'll empower product managers by providing the resources and support they need to excel. Not only will you contribute to formulating and executing our PLM strategy, but you'll also play a key role in learning and development initiatives, delivering training programs for various business units, and facilitating mentorship opportunities. You'll develop PLM-related artifacts that streamline our processes and lead impactful strategic projects to enhance our PLM effectiveness. If you love leading teams, building relationships with stakeholders, and contributing to overarching company goals through PLM initiatives, this is the perfect opportunity for you. We can’t wait to see the meaningful impact you’ll drive as our Senior Manager - Product Lifecycle Management.

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What are the key responsibilities of the Senior Manager - Product Lifecycle Management at this company?

As a Senior Manager - Product Lifecycle Management, you will oversee the implementation of the PLM framework and collaborate with cross-functional teams. Key responsibilities include developing PLM standards and processes, supporting change management, conducting training sessions, and leading strategic projects to enhance the PLM process.

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What qualifications are required for the Senior Manager - Product Lifecycle Management role?

Ideal candidates for the Senior Manager - Product Lifecycle Management position should possess strong strategic thinking and organizational skills, be adept at influencing and collaborating with teams, and have experience in PLM frameworks, metrics development, and coaching product managers.

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How does the Senior Manager - Product Lifecycle Management support learning and development?

In this role, the Senior Manager - Product Lifecycle Management will design and deliver training programs, facilitate mentorship opportunities, and help establish onboarding programs tailored for new product managers, ensuring they have the support needed to thrive in their positions.

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How will the Senior Manager - Product Lifecycle Management ensure PLM effectiveness?

The Senior Manager will develop and track key performance indicators (KPIs) to measure PLM effectiveness. Additionally, they will provide insights and recommendations based on analyses to continuously improve PLM processes, enhancing overall product quality.

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What role does leadership play in the Senior Manager - Product Lifecycle Management position?

Leadership is crucial for the Senior Manager - Product Lifecycle Management, as they will partner with product leaders to ensure PLM initiatives have a positive impact. This position requires building relationships and aligning best practices among various stakeholders to drive organizational success.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you describe your experience with Product Lifecycle Management frameworks?

In responding to this question, highlight specific framework implementations you have overseen or contributed to, discussing methodologies, the impact on product quality, and any metrics you used to measure success.

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How do you approach the design of PLM training programs?

Discuss your thought process for understanding the varying needs of different teams and how you ensure training programs are engaging and informative, potentially mentioning any past successes.

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Describe a time when you led a change management initiative related to PLM.

Share a specific example, detailing the steps you took to manage the process, communicate with stakeholders, and measure the success of the initiative.

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What metrics do you believe are critical for assessing PLM effectiveness?

Talk about KPIs you consider vital, such as cycle time, defect rates, or customer satisfaction, and explain how you used these metrics to inform decisions and strategies.

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How do you ensure that your PLM process aligns with cross-functional team objectives?

Explain the importance of collaboration in your approach, providing examples of how you have facilitated discussions and ensured alignment on PLM processes with teams such as marketing and development.

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What strategies do you employ to mentor junior product managers?

Discuss your mentorship philosophy, including specific strategies you've used to communicate with and energize junior talent about PLM practices and career development.

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How do you handle conflicts within a product team related to PLM processes?

Share techniques like open communication, conflict resolution strategies, and the importance of understanding team dynamics to navigate and resolve conflicts effectively.

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What is your experience with automating PLM processes?

Describe specific automation projects you have led or been involved with, detailing the tools you've used and the benefits achieved through automation in PLM efficiency.

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How do you cultivate relationships with external PLM communities?

Talk about your approach to networking in the PLM community, mentioning specific communities you've engaged with and how you integrate learned best practices into your organization.

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How do you measure and report on PLM improvement initiatives?

Explain how you identify key metrics to track progress, document findings, and present results to stakeholders, focusing on both quantitative and qualitative insights that guide future actions.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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