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Senior Manager - Product Lifecycle Management, Value-Added Services - job 4 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

If you’re passionate about driving innovative solutions in a dynamic environment, then the role of Senior Manager - Product Lifecycle Management, Value-Added Services at our San Francisco office might be your next great adventure! In this pivotal position, you’ll spearhead the implementation and ongoing enhancement of our Product Lifecycle Management (PLM) framework, ensuring our Value-Added Services portfolios stand out with excellence. Your days will be filled with designing, documenting, and refining PLM standards and processes. You’ll be the go-to person for product managers, equipping them with the knowledge and tools they need to shine in their roles. Collaborating closely with cross-functional teams, you’ll champion PLM best practices that boost product quality and market readiness. Your strategic acumen and organizational skills will enable you to influence and work effectively with diverse groups. Plus, you’ll lead the charge in developing training programs and mentorship opportunities, paving the way for the next generation of product managers. In addition, you’ll play a crucial role in creating impactful metrics and maintaining a knowledge management system to share valuable PLM insights across teams. If you thrive on working collaboratively, are adept at process design, and have a knack for stakeholder management, this role will allow you to leverage your skills to make a tangible impact. Get ready to be part of a vibrant team, drive meaningful change, and enhance the way we manage products throughout their lifecycle!

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What are the key responsibilities of the Senior Manager - Product Lifecycle Management, Value-Added Services position?

The Senior Manager - Product Lifecycle Management, Value-Added Services is primarily responsible for overseeing the implementation of PLM frameworks, collaborating on strategy execution, and supporting change management initiatives. This role emphasizes developing PLM standards, tracking effectiveness through KPIs, and facilitating learning and development programs for product managers.

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What qualifications are required for the Senior Manager - Product Lifecycle Management role?

For the Senior Manager - Product Lifecycle Management, Value-Added Services role, candidates typically need significant experience in product management, a strong understanding of PLM methodologies, and excellent communication skills. A background in strategic thinking and leadership will also be crucial to succeed in this position.

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How does the Senior Manager - Product Lifecycle Management contribute to product development?

The Senior Manager - Product Lifecycle Management, Value-Added Services significantly contributes to product development by aligning PLM best practices with cross-functional teams. This ensures that products are developed effectively, meet market readiness standards, and maintain a high level of quality throughout the lifecycle.

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What kind of training programs will the Senior Manager - Product Lifecycle Management be involved in?

The Senior Manager - Product Lifecycle Management, Value-Added Services will be actively involved in designing and delivering comprehensive PLM training programs. This includes onboarding and certification for new product managers, mentoring opportunities, and workshops aimed at enhancing skills across different business units and career stages.

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What is the significance of PLM metrics for the Senior Manager - Product Lifecycle Management?

For the Senior Manager - Product Lifecycle Management, Value-Added Services, PLM metrics are essential as they help measure the effectiveness of PLM initiatives. Tracking Key Performance Indicators (KPIs) allows for data-driven decision-making, which directly influences the continuous improvement of PLM processes and overall product success.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you explain your experience with Product Lifecycle Management?

When answering this question, highlight specific PLM frameworks you’ve managed, detailing your involvement in process design, standards implementation, and team training. Use examples that demonstrate your strategic thinking and how you've implemented best practices to improve product outcomes.

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How do you approach cross-functional collaboration as a Senior Manager?

Discuss your strategies for effective communication and partnership with different teams. Provide examples of how you’ve facilitated discussions, aligned goals, and navigated challenges to ensure that PLM initiatives are embraced organization-wide.

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What metrics do you consider essential for evaluating PLM effectiveness?

In your response, identify key metrics such as time to market, product quality ratings, and stakeholder satisfaction. Explain how these metrics support continuous improvement and align with the overall strategic goals of the organization.

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Describe a time you implemented a change in PLM processes. What was the outcome?

Share a detailed story that includes the challenge you faced, the steps you took to implement the change, and how you measured its success. Emphasize the positive impact on product performance and team efficiency.

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How do you ensure that product managers remain engaged with PLM standards?

Elaborate on your approach to fostering engagement through ongoing training, feedback mechanisms, and by establishing a knowledge-sharing culture. Mention the importance of regular check-ins and how you encourage active participation in all PLM initiatives.

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What strategies do you use to promote best practices in product development?

Discuss how you advocate for PLM best practices through workshops, mentorship, and certification programs. Illustrate your method for ensuring that these practices are not just adopted, but also integrated into daily routines for continuous improvement.

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How would you handle resistance to PLM initiatives from team members?

Describe your approach to understanding concerns and facilitating open discussions. Explain how you would leverage data to show the benefits of proposed changes and how you’d work to gain buy-in from key stakeholders.

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What role does mentoring play in your leadership style?

Discuss the significance of mentoring in developing talent within your team. Share how you’ve implemented mentorship programs and how they foster growth, enhance team cohesion, and improve overall product management capabilities.

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How do you keep up with the latest trends and developments in PLM?

Mention your strategies for continuous learning, such as attending industry conferences, participating in professional organizations, and engaging with communities centered around PLM. Emphasize how you use this knowledge to inform your practices and innovate within your team.

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What challenges do you foresee in the PLM role, and how would you address them?

Talk about common challenges such as cross-team alignment or resistance to change. Offer insights into how you plan to proactively address these issues through collaboration, clear communication, and providing the necessary support for your teams.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 4, 2025

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