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Senior Manager - Product Lifecycle Management, Value-Added Services - job 7 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

Join us in San Francisco as a Senior Manager - Product Lifecycle Management for Value-Added Services! In this pivotal role, you'll oversee the implementation and continuous improvement of our PLM framework, ensuring our product managers shine in their roles. Your expertise in strategic thinking and organizational skills will shine as you collaborate with teams from various functions, aligning best practices to enhance product development quality and market readiness. You’ll be responsible for designing and documenting PLM standards, creating robust resources and tools for our product teams. Furthermore, you’ll have a hands-on approach in developing training programs, mentoring sessions, and community events that build a comprehensive knowledge-sharing culture. If you’re proactive and passionate about driving product excellence through enhancing the PLM lifecycle, this is the perfect opportunity to make a significant impact within our organization and beyond!

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What does a Senior Manager - Product Lifecycle Management at our company do?

The Senior Manager - Product Lifecycle Management at our company is responsible for overseeing the PLM framework across our Value-Added Services portfolios. This includes the formulation of a strategic roadmap, implementing governance standards, developing training programs, and fostering cross-functional collaboration to enhance product quality and market readiness.

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What qualifications are required for the Senior Manager - Product Lifecycle Management position?

Candidates for the Senior Manager - Product Lifecycle Management role should possess strong strategic thinking abilities and organizational skills. Experience in product management, a background in PLM methodologies, and excellent interpersonal skills for stakeholder management are essential to effectively lead and collaborate across teams.

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How does the Senior Manager - Product Lifecycle Management support product development at our company?

The Senior Manager - Product Lifecycle Management supports product development by implementing comprehensive PLM frameworks that provide product managers with the necessary knowledge, resources, and tools. This includes collaboration on best practices, documentation of key processes, and regular training initiatives that enhance product lifecycle management.

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What are the key responsibilities of the Senior Manager - Product Lifecycle Management?

Key responsibilities include executing the PLM strategy, supporting change management initiatives, developing training and onboarding programs, managing stakeholder engagement, and producing insights for PLM process improvement, all aimed at driving impactful product lifecycle management across the organization.

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What is the expected experience level for the Senior Manager - Product Lifecycle Management role?

The ideal candidate for the Senior Manager - Product Lifecycle Management position should have significant experience in product management, preferably within a PLM context. A track record of leading cross-functional teams, process design, and successful change initiatives will be essential for achieving success in this role.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you describe your experience with Product Lifecycle Management?

When answering this question, you should highlight any specific PLM frameworks you have worked with, as well as the successful execution of product strategies. Discuss any metrics used to measure effectiveness and how your efforts influenced product quality in previous roles.

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How do you approach the development and documentation of PLM processes?

Consider sharing a structured approach you may have used, detailing steps like stakeholder engagement, defining methodologies, and the importance of continuous improvement. Emphasize collaboration and input from cross-functional teams.

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What strategies do you employ for effective stakeholder management?

Be prepared to share examples of how you have built and maintained relationships with stakeholders. Talk about communication methods, engagement strategies, and how you ensure everyone is aligned on PLM initiatives.

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How do you measure the success of PLM initiatives?

Discuss the key performance indicators (KPIs) you typically track and how these metrics reflect the success of PLM initiatives. Share any tools or methods you’ve used to gather and analyze data to provide actionable insights.

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Can you provide an example of a successful PLM training program you've developed?

When answering, outline the objectives of the training, the target audience, and how you tailored it to meet their needs. Highlight the methods used for delivery and any feedback or results that showcase its effectiveness.

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What role does change management play in your PLM strategy?

Explain how you incorporate change management into your PLM framework. Discuss techniques for communication and engagement that help ensure smooth transitions and buy-in from product managers and other staff.

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Describe your experience with mentoring junior product managers.

Share specific instances where you guided newer team members, highlighting the impact of mentorship on their development and your approach to facilitating their learning in PLM processes.

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How do you keep abreast of best practices in Product Lifecycle Management?

You might talk about the resources you utilize, such as industry conferences, forums, or communities that focus on PLM. Emphasize your commitment to continuous learning and how you implement new insights into your work.

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What tools have you used in PLM processes, and how do they assist in your management?

Outline specific software or systems you've worked with in PLM, how they facilitate tasks like document management, collaboration, and performance tracking, and how you leverage technology to enhance efficiencies.

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How do you lead and motivate cross-functional teams in PLM projects?

Discuss methods you use to inspire and align teams, such as setting common goals, fostering open communication, and supporting a collaborative culture that values each member’s contributions.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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DATE POSTED
April 3, 2025

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