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Senior Manager - Product Lifecycle Management, Value-Added Services - job 15 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

Are you ready to take on an exciting challenge as a Senior Manager - Product Lifecycle Management at our cutting-edge company in San Francisco? In this pivotal role, you will lead the implementation and continuous improvement of our Product Lifecycle Management (PLM) framework for our Value-Added Services portfolios. Your mission will be to ensure that product managers have all the knowledge, resources, and support they need to thrive. You’ll collaborate with a variety of cross-functional teams, pushing forward best practices and driving quality in product development. If you have strong strategic thinking skills, exceptional organizational abilities, and a knack for influencing and collaborating with others, we want you on our team! You will design and maintain PLM standards and processes, mentor new product managers, and develop comprehensive training programs that fuel growth and enhance capabilities across the board. Furthermore, you’ll be charged with analyzing metrics to track PLM effectiveness while ensuring we stay aligned with the best practices in the industry. If you’re passionate about product management and seeking a role that combines leadership, strategic insight, and impactful collaboration, we’d love to see what you can bring to the table as our Senior Manager at Value-Added Services.

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What does a Senior Manager - Product Lifecycle Management at Value-Added Services do?

As a Senior Manager - Product Lifecycle Management at Value-Added Services, you will oversee the implementation and continuous improvement of the PLM framework. This includes supporting product managers with resources and knowledge, driving quality in product development, and establishing governance and metrics to measure PLM effectiveness.

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What qualifications are needed for a Senior Manager - Product Lifecycle Management role?

Ideal candidates for the Senior Manager - Product Lifecycle Management position should possess strong strategic thinking skills, excellent organizational abilities, and a demonstrated capacity to influence and collaborate with cross-functional teams. A background in product management and experience with PLM frameworks are critical.

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How does Value-Added Services support training for the Senior Manager - Product Lifecycle Management position?

Value-Added Services is committed to learning and development. As a Senior Manager - Product Lifecycle Management, you’ll help design and deliver PLM training programs that cater to various business units, ensuring that product managers at all stages have the necessary skills and knowledge to succeed.

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What role does the Senior Manager - Product Lifecycle Management have in stakeholder management?

In the role of Senior Manager - Product Lifecycle Management, you will partner with product leaders and cross-functional teams to ensure PLM initiatives create meaningful impacts. Building strong relationships and sharing best practices will be key components of your stakeholder management work.

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What are the key responsibilities of a Senior Manager - Product Lifecycle Management at Value-Added Services?

Key responsibilities include developing and tracking PLM metrics and KPIs, supporting change management initiatives, leading training programs, documenting key processes, and producing strategic recommendations to enhance the PLM process.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you explain your experience with Product Lifecycle Management?

When answering this question, outline specific experiences that demonstrate your understanding of PLM processes. Discuss how you contributed to the development or improvement of PLM systems in previous roles, emphasizing your leadership experience and collaboration with cross-functional teams.

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How do you approach change management in PLM processes?

Reflect on your strategy for managing change, including communication and engagement initiatives. Share an example where your change management efforts had a positive impact on a team's adaptation to new PLM standards.

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What metrics do you consider essential for measuring PLM effectiveness?

Describe key performance indicators (KPIs) that you have utilized or developed, explaining their relevance. Mention how these metrics align with overall business goals and how you have used them to drive improvements.

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How would you support the development of PLM training programs?

Highlight your experience in designing and facilitating training. Discuss tailoring programs to meet diverse team needs, incorporating feedback, and ensuring continuous improvement.

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Describe a situation where you had to influence product leaders.

Share a specific example focusing on how you used data and insights to persuade stakeholders on PLM best practices, emphasizing the outcome of your influence.

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What strategies do you use to stay updated with PLM best practices?

Explain your proactive approach to professional development, such as attending conferences, participating in relevant communities, and reading industry literature to keep your knowledge current.

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How do you manage stakeholder expectations?

Discuss your techniques for communication and setting clear expectations with stakeholders. Include an example of how this practice helped achieve a successful outcome in a project.

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What experience do you have with PLM software tools?

Mention specific tools you've used in previous roles and explain how they contributed to your PLM effectiveness. Discuss any customization or implementation experiences, if applicable.

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How do you document PLM processes effectively?

Highlight your approach to creating clear and comprehensive documentation. Describe tools or methods you utilize, and emphasize the importance of accessible documentation for team consistency.

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What challenges have you faced in a PLM role and how did you overcome them?

Describe a challenge you've encountered, detailing the steps you took to resolve it. Focus on your analytical skills and how teamwork played a role in overcoming the obstacle.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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