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Senior Manager, Product Solution Design - job 3 of 21

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous growth as we expand into new payment flows and continue to grow our core solutions. Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. 

 

As our product suite grows and develops more complex options for clients, it is imperative that we have specific, deep knowledge of our capabilities to support sales teams and clients and convey where/how clients can make the most use of our capabilities.  The Product Solution Design Sr Manager is responsible for technical solutioning, client engagement and “voice of the customer” for Visa Commercial Solutions with a focus on our Partner Program and APIs that enable B2B use cases.  This position is accountable for driving detailed discussions with clients and delivering client-focused solutions.  Additionally, the position will also provide expertise to solution for new areas of opportunity that may include new use cases, FinTech constructs or verticals.

 

The ideal candidate is an experienced professional that understands both the business and technical aspects of payments and has a track record of delivering solutions that exceed client expectations. The candidate will bring prior experience in hands-on client management, product, sales solutioning and close knowledge of developments in B2B payments. The candidate must be creative and hands-on, have a bias towards action, and inspire others with their vision.

 

Essential Functions

  • Work with sales teams to support the pre-sales engagement with key distribution partners for Visa B2B solutions (issuers, enablers, service providers), gaining deeper understanding of SMB and Large-Middle Market needs, priorities and use cases to support the sell in cycle.
  • Deliver technical sales solutioning for optimized onboarding and new integrated solutions.  Product types include virtual card solutions, API integrations for B2B payment capabilities, and complex data solutions
  • Partner with sales and partner teams to implement existing products to solve new business problems and capture requirements for areas that require development
  • Assist Issuers, FinTechs and other ecosystem partners with onboarding onto the Visa Developer platform and other Visa Commercial Solution platforms
  • Lead focused discovery sessions and workshops with clients and partners across a range of industries to understand client’s specific business requirements and value drivers
  • Bring breadth of knowledge and technical expertise to solution for new use cases, FinTechs, and verticals.  Pinpoint and enable use cases related to commercial applications with the goal of scaling.  Develop a solution design and the necessary configuration that will effectively demonstrate that Visa can address the client’s needs and provide business value
  • Drive adoption, best practices, and quantifiable value for our largest customers and during this process help create impactful relationships and strive to become their trusted advisor
  • Optimize and expedite the partner onboarding process, actively engage with partners on feedback, and develop metrics to highlight progress, gaps and success criteria.
  • Act as a subject matter expert on B2B product capabilities, use cases, and roadmap.  Support stakeholder questions related to products and services.  Communicate and evangelize product roadmap with key stakeholders
  • Confidently present and articulate the business value of your proposed solution to business managers and executives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

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What You Should Know About Senior Manager, Product Solution Design , Visa

Join Visa as a Senior Manager, Product Solution Design in Austin and be part of our thriving Visa Commercial Solutions (VCS) team! We’re on an exciting journey of growth, expanding into innovative payment flows and enhancing our core solutions to meet the diverse needs of clients – from Small Businesses to Large Corporates, and even Governments. In this pivotal role, you will immerse yourself in technical solutioning, client engagement, and act as the 'voice of the customer.' Your mission is to foster strong relationships with clients by delivering actionable, client-focused solutions that resonate with their unique requirements. Collaborating with sales and partner teams, you'll engage in discovery sessions, workshops, and bring technical finesse to solve new business challenges while optimizing the partner onboarding process. Additionally, your expertise will shine as you craft solutions that scale and align with commercial applications, further establishing Visa’s role as a trusted partner worldwide. If you’re an experienced professional with a passion for payments and innovation, eager to inspire and drive results, this opportunity is crafted for you!

Frequently Asked Questions (FAQs) for Senior Manager, Product Solution Design Role at Visa
What are the primary responsibilities of a Senior Manager, Product Solution Design at Visa?

As a Senior Manager, Product Solution Design at Visa, your primary responsibilities include technical solutioning tailored to client needs, supporting sales teams during pre-sales engagements, leading workshops and discovery sessions to capture business requirements, and optimizing the partner onboarding process. You'll leverage your deep understanding of B2B payments to innovate and deliver significant business value to diverse clients.

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What qualifications should I have to become a Senior Manager, Product Solution Design at Visa?

To excel as a Senior Manager, Product Solution Design at Visa, candidates should possess a strong background in both business and technical aspects of payments, extensive client management experience, and a proven track record in product and sales solutioning. Additionally, having an innovative mindset and a hands-on approach to problem solving is essential for success in this role.

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How does the role of Senior Manager, Product Solution Design support Visa's growth in the B2B payment space?

The Senior Manager, Product Solution Design plays a crucial role in supporting Visa's growth in the B2B payment space by engaging with clients to understand their needs, crafting tailored solutions, and fostering partnerships with key stakeholders. This role actively drives innovation in payment solutions, ensuring Visa maintains its competitive edge in providing top-notch services.

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What skills are essential for a Senior Manager, Product Solution Design at Visa?

Essential skills for a Senior Manager, Product Solution Design at Visa include strong communication abilities, technical proficiency in payment solutions, a solid understanding of industry trends, and the capability to build relationships with clients and partners. Additionally, creative problem-solving skills and a proactive attitude will enable success in navigating challenges and driving results.

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Is the Senior Manager, Product Solution Design role at Visa a remote or hybrid position?

The Senior Manager, Product Solution Design role at Visa is a hybrid position, allowing employees to work both remotely and in the office. Employees are typically expected to work from the office 2-3 days per week, based on business needs and leadership guidance, promoting a balanced work environment.

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Common Interview Questions for Senior Manager, Product Solution Design
Can you describe your experience with technical solutioning in a B2B payment context?

When answering this question, highlight specific projects where you designed or implemented solutions that addressed client needs. Discuss the methodologies you used, the impact of your work on customer satisfaction, and how you collaborated with other teams to ensure success.

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What strategies do you use to foster strong client relationships?

In your response, share concrete examples of how you've developed and maintained client relationships in the past. Discuss your approach to understanding client needs, providing personalized service, and fostering trust to become a valued advisor.

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How do you keep up with trends and developments in B2B payments?

Explain your methods for staying informed about industry trends, such as following key publications, participating in industry events, or networking with other professionals. Mention how this knowledge informs your strategies and decision-making.

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Describe a challenging project you managed and how you overcame obstacles?

Provide a specific example of a challenging project, outlining the obstacles faced and the proactive steps you took to overcome them. Highlight your critical thinking, adaptability, and leadership skills throughout the process.

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How do you approach collaboration with sales teams on pre-sales engagements?

Discuss your strategies for effective collaboration with sales teams, emphasizing communication, shared goals, and teamwork. Describe how you transmit technical knowledge and insights to support sales in addressing client needs.

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What is your process for gathering and acting on client feedback?

In your answer, describe your process for actively seeking client feedback through surveys, meetings, or direct conversations, and how you analyze this feedback to improve solutions and services effectively.

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How do you ensure the scalability of payment solutions you design?

Explain your approach to designing payment solutions with scalability in mind, including steps such as analyzing market trends, user feedback, and system performance. Share any examples where this has been successfully applied.

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What role does creativity play in your position as a Senior Manager, Product Solution Design?

Discuss how creativity fuels your problem-solving process, helping you identify innovative solutions for clients. Mention specific situations where creative thinking led to impactful results in product design or client engagement.

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Can you provide an example of optimizing a partner onboarding process?

Share a specific experience where you optimized a partner onboarding process, detailing the challenges faced, the solutions you implemented, and the positive outcomes achieved, such as improved efficiency or client satisfaction.

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What techniques do you use to communicate complex payment solutions to non-technical stakeholders?

Emphasize your ability to simplify technical concepts and use relatable analogies when communicating with non-technical stakeholders. Highlight any tools or methods you use, such as visual aids or hands-on demonstrations, to enhance understanding.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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