Job details

Senior Product Manager (Senior Consultant) - job 13 of 27

Get a free resume review

Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing automated solutions and web/digital service experiences from conceptual design to product requirements to development and client delivery.

Responsibilities:

Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements; develop well-formed features specifications and acceptance criteria
Support strategy and technology investment roadmap development for Client Services.
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Product Manager (Senior Consultant), Visa

If you're looking for a fantastic opportunity as a Senior Product Manager at Visa in Atlanta, we've got just the role for you! As part of the Client Services team, you'll help shape the way Visa interacts with clients by modernizing their digital experiences. This isn't just about overseeing a project; it’s about leading transformations in how we engage with our clients from pre-sales through to onboarding and resolving issues. You'll take on the responsibility of enhancing solutions that support Licensing, Implementation, and Testing functions, which is vital to driving Visa's ongoing commitment to excellence. You will collaborate with various teams, including technology partners and product owners, to define challenges and convert them into actionable solutions. Your knack for building strong relationships will help you navigate through numerous projects with ease. This role also emphasizes a customer-first digital mindset, so your passion for developing automated solutions will shine through in your work. You’ll define business requirements, create user stories, and ensure that everything from UX to deployment meets the highest standards of quality. If you're ready to make a substantial impact and are excited about a role that blends strategy with hands-on execution, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior Product Manager (Senior Consultant) Role at Visa

What responsibilities does the Senior Product Manager at Visa involve?

The Senior Product Manager role at Visa entails leading the entire solution enhancement process, which includes coordinating with Client Services teams and technology partners, defining problems, and developing business cases. You'll be creating user stories, managing projects, and ensuring timely completion within budget while driving process automation and modernization of services.