Senior Manager, Product Solution Design - job 12 of 21

As a Senior Manager, Product Solution Design at Visa, your responsibilities will encompass engaging directly with clients, leading discovery sessions to gather business requirements, and providing tailored solutions to meet their needs. You’ll collaborate with sales teams to understand market demands and create technical solutions that enhance the onboarding experience for partners. Your role also entails acting as a subject matter expert on B2B product capabilities and communicating the product roadmap effectively to stakeholders.

Ideal candidates for the Senior Manager, Product Solution Design at Visa will possess strong experience in client management and product solutioning within the B2B payments landscape. A deep understanding of payment technologies, APIs, and virtual card solutions is essential. Additionally, hands-on experience with technical consulting, combined with excellent communication skills, will set you apart as you engage with clients and build strategic partnerships.

The Senior Manager, Product Solution Design contributes significantly to Visa's partner onboarding process by optimizing workflows and actively engaging with partners to ensure seamless integration of tailored solutions. Through detailed analysis and open communication, you will gather feedback that informs the development of best practices, while also providing metrics that track progress and identify success criteria over time.

What makes the Senior Manager, Product Solution Design position at Visa truly unique is the blend of technical know-how and client engagement. You aren’t just designing solutions; you're shaping the future of B2B payments by understanding market needs and leveraging innovative technologies. This role allows you to directly influence client satisfaction and business growth, while working in a collaborative, hybrid environment.

At Visa, the work environment for the Senior Manager, Product Solution Design is a hybrid model, promoting flexibility while ensuring that team collaboration is at its core. You'll spend 2-3 days a week in the office, allowing you to engage with colleagues and foster relationships while also enjoying the advantages of remote work. This balance helps drive productivity and innovation against the backdrop of a supportive, dynamic culture.

When answering this question, emphasize your relevant experiences, focusing on specific projects where you successfully implemented B2B payment solutions. Discuss the challenges you faced, the strategies you used, and the outcomes that impressed clients—this shows your capability in delivering solutions that meet business needs.

Detail your approach to engaging with clients, highlighting the methods you use to conduct discovery sessions, workshops, or interviews. Share examples of how feedback has shaped the solutions you’ve designed, demonstrating your commitment to the 'voice of the customer.'

In your response, outline a specific situation where technical challenges arose and how you managed to find a compromise that satisfied both the technical aspects and the client’s expectations. This showcases your problem-solving skills and your ability to navigate complex situations.

Discuss your collaborative techniques, such as utilizing project management tools, regular check-ins, and cross-functional meetings. Emphasize how these strategies have led to successful outcomes and fostered a team-oriented environment.

Share your methods for staying informed about the payments industry trends, such as attending conferences, participating in webinars, or engaging in relevant online communities. This shows your dedication to continuous learning and keeping the company competitive.

Explain your approach to handling dissatisfied clients: listen actively, identify the root cause of their dissatisfaction, and propose actionable solutions. This showcases your commitment to client relationships and your problem-solving skills.

Highlight your problem-solving process, including assessing client needs, understanding technical requirements, and considering scalability and future needs. Discuss how these elements work together to create effective solutions.

Provide an anecdote of a specific customization project you undertook, explaining the client’s needs, the solutions you developed, and the measurable results that followed. This illustrates your experience and creativity in solution design.

Talk about your prioritization strategy, perhaps using a framework like the Eisenhower Box or Agile methodologies. Offer examples of how you have successfully managed competing deadlines without compromising quality.

Be genuine in your answer, focusing on your admiration for Visa’s innovative contributions to the payments industry. Mention how Visa’s growth and customer-centric solutions align with your professional values and career aspirations.