Senior Manager, Product Solution Design - job 2 of 21

As a Senior Manager of Product Solution Design at Visa, you will be responsible for technical solutioning, client engagement, and acting as the voice of the customer within the Visa Commercial Solutions team. Your role includes collaborating with sales teams on pre-sales engagements, delivering sales solutions for onboarding and integrated solutions, leading discovery sessions with clients, and developing solutions that address specific business needs while driving the adoption of B2B payment capabilities.

Candidates for the Senior Manager, Product Solution Design position at Visa should possess substantial experience in both the business and technical arenas of payments. A background in client management, product solutioning, and a detailed understanding of B2B payments are essential. The ideal candidate should also demonstrate creativity, action-oriented leadership, and exceptional communication skills for effectively articulating innovative solutions to clients and stakeholders.

In your role as a Senior Manager of Product Solution Design at Visa, you'll work with an array of payment solutions including virtual card solutions, API integrations for B2B payment capabilities, and complex data solutions. You'll also be involved in addressing unique use cases and requirements set by various clients, ensuring Visa’s offerings are tailored to meet their specific business goals.

To achieve success as a Senior Manager of Product Solution Design at Visa, it's critical to have strong analytical and problem-solving skills, as well as a deep understanding of payment solutions and B2B payment landscapes. Equally important are your communication and relationship-building skills, as you will need to collaborate with cross-functional teams and clients. A hands-on approach, creativity, and the ability to inspire others are also key traits that will drive your success in this role.

The work environment for a Senior Manager of Product Solution Design at Visa is dynamic and collaborative. As this is a hybrid position, you will split your time between remote work and in-office collaboration, which allows for flexibility while also fostering teamwork. With opportunities to engage deeply with clients and partners, your days will vary with strategic meetings, innovative brainstorming sessions, and relationship-building activities, all aimed at delivering exceptional value to our customers.

To ensure that the solutions I design meet client needs, I focus on maintaining open communication with clients, leading discovery sessions to gain in-depth insights about their business objectives, and collaborating with cross-functional teams to develop tailored solutions. Understanding the client's pain points and priorities allows me to align our offerings effectively.

In a previous role, I faced a challenging client engagement where the client had very specific requirements that seemed difficult to meet. I organized a focused workshop to clarify their needs and involve key stakeholders. Through active listening and collaborative solution design, we proposed a tailored solution that exceeded their expectations and ultimately strengthened our relationship.

I regularly engage with industry publications, attend webinars and conferences, and participate in professional networks focused on payments and FinTech. I also maintain relationships with key stakeholders in the industry to gain insights into upcoming trends and developments, which informs my approach to product solution design.

I prioritize tasks by assessing the urgency and impact of each client’s needs. I utilize project management tools to maintain visibility on deadlines and deliverables, ensuring that I allocate resources efficiently. Regular check-ins with clients also help me understand shifts in priorities and adapt accordingly.

My approach to developing onboarding strategies for partners involves first conducting a needs assessment to understand their specific requirements. I then create a tailored onboarding plan that includes clear timelines, communication channels, and support mechanisms to ensure a seamless transition onto Visa’s platforms, focusing on delivering value from day one.

To measure the success of a product solution, I establish KPIs aligned with the client’s business objectives before implementation. Regular follow-ups to gather feedback, combined with quantitative metrics such as adoption rates and improved efficiencies, help gauge the effectiveness of the solution and identify areas for improvement.

Driving product adoption involves providing clients with comprehensive training and support to ensure they understand the value of our solutions. I also regularly engage clients through updates and best practices, and I develop case studies showcasing successful implementations to highlight the potential benefits of deeper engagement with our products.

Collaboration is central to my role. I constantly engage with sales teams, product developers, and clients to ensure that we are aligned on goals. By fostering a collaborative environment, we can leverage diverse perspectives to develop innovative solutions and address client needs more effectively.

I view client feedback as a valuable opportunity for growth. I actively listen to their concerns and insights, acknowledging their input and working collaboratively to address any issues. Continuous improvement based on feedback is crucial to developing stronger relationships and enhancing our solutions.

I employ storytelling techniques combined with data-driven insights to present solutions to stakeholders. A clear demonstration of how our product addresses specific business challenges, along with visual aids such as charts or diagrams, helps to convey our proposed solution's value compellingly and effectively.