Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 6 of 20

As a Senior Manager, Risk and Identity Product Solutioning at Visa, you will be responsible for crafting targeted solutions that address client-specific needs. Your role involves collaborating with various stakeholders to ensure a smooth rollout of risk and identity solutions, participating in pre-sales discussions, and consolidating client feedback. You will also develop business cases that support prioritization efforts and contribute to the development of regionally relevant sales narratives.

The ideal candidate for the Senior Manager, Risk and Identity Product Solutioning position at Visa should have a comprehensive background in product management or solutioning, particularly in risk management or identity verification fields. Strong analytical skills, experience with client engagement, and the ability to coordinate among various teams are crucial. A solid understanding of the financial services industry will also enhance your candidacy.

At Visa, the Senior Manager, Risk and Identity Product Solutioning serves as the primary channel for client feedback, which helps us understand their true needs and preferences. By actively engaging with clients in pre-sales discussions and synthesizing their feedback for product requirements, the role ensures that the voice of the customer is accurately represented in our solutions and roadmap.

As a Senior Manager of Risk and Identity Product Solutioning at Visa, you'll have ample opportunities for career advancement. You'll be positioned to gain critical insights into product development and market strategies, as well as the chance to lead cross-functional teams. With Visa's commitment to innovation and excellence, your contributions can pave the way for future roles in product leadership or strategic planning within the organization.

The Senior Manager, Risk and Identity Product Solutioning position at Visa is hybrid, which means you'll enjoy a mix of on-site and remote work. The specific expectation for in-office days will be confirmed by your hiring manager, allowing for a flexible work arrangement that suits your productivity and collaboration needs.

In answering this question, it's essential to outline a specific example of a product solution you managed, focusing on the problem, your strategic approach, and the impact it had. Highlight your collaboration with clients and how you utilized market insights to shape the solution effectively.

When discussing client feedback prioritization, emphasize your methodical approach to collecting and analyzing feedback. Talk about how you categorize feedback based on urgency and impact, and how you ensure that client voices are integrated into product roadmaps for improved outcomes.

To effectively drive sales for complex solutions, discuss your tactics such as conducting thorough client needs assessments, creating compelling use-case narratives, and collaborating with sales teams to equip them with the necessary knowledge and tools to communicate value effectively.

When managing competing priorities, it’s crucial to explain your approach to time management and stakeholder communication. Talk about how you utilize frameworks like the Eisenhower Matrix to distinguish between urgent and important tasks, and how you keep all parties informed of progress and changes.

In responding to this question, share an example that demonstrates effective conflict resolution skills. Discuss the approach you took to facilitate discussion, ensure all voices were heard, and ultimately reach a consensus or plan of action that benefited the team and project.

Here, specify the metrics that align with the objectives of risk and identity solutions, such as client satisfaction scores, resolution times, and financial performance indicators. Discuss how you use these metrics to guide ongoing improvements and strategic decisions.

When approaching an unsatisfied client, demonstrate your commitment to understanding their concerns. Discuss how you would schedule a conversation to listen actively, identify pain points, and then iterate on solutions that align more closely with their expectations.

In your answer, provide a specific instance where you collaborated across different teams, emphasizing how you navigated challenges and ensured each functional area’s needs were addressed. Showcase the final outcome and learnings from the experience.

When discussing how you stay informed, mention resources you rely on, such as industry publications, conferences, and networking with peers. Highlight any continuous learning initiatives you participate in that help you maintain expertise in risk and identity solutions.

Explain your experience in taking feedback from clients and translating it into actionable product requirements. Discuss how you engage with stakeholders to ensure clarity and how you ensure these requirements align with the overall product strategy.