Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 10 of 20

As the Senior Manager of Risk and Identity Product Solutioning at Visa, your main responsibilities include developing client-specific solutions that tackle key problems, coordinating with teams to ensure seller familiarity with product offerings, and participating in pre-sales communications to address client needs. You will also manage client feedback channels, aid in business case development, and collaborate on regional sales narratives to ensure effective go-to-market strategies.

The ideal candidate for the Senior Manager role at Visa should possess a strong background in product management, risk management, or identity solutions, along with excellent communication and leadership skills. Experience in client-facing roles, ability to distill complex information, and a proven record of driving project success will be crucial for this role.

The Senior Manager at Visa plays a pivotal role in influencing client interactions by directly engaging in pre-sales discussions and providing insights that help tailor solutions to meet specific client needs. By consolidating feedback and working closely with sales teams, this professional ensures that client perspectives are integral to product development and strategizing.

Success as a Senior Manager, Risk and Identity Product Solutioning at Visa demands a blend of strategic thinking, excellent communication skills, and the ability to analyze market trends. Furthermore, being adept at managing cross-functional teams and embracing challenges with a solutions-oriented mindset will be vital to drive effective outcomes for both clients and the company.

The Senior Manager position at Visa is classified as a hybrid role, which includes expectations for working in the office as well as the flexibility of remote work. The specific days you'll be required to be in the office will be confirmed by your hiring manager.

When answering this question, emphasize a specific example that highlights your ability to identify client needs and develop tailored solutions. Discuss the steps you took, the collaboration involved, and the positive outcomes for the client.

Explain your method for collecting feedback, whether through surveys, one-on-one discussions, or data analysis. Describe how you prioritize this feedback based on client impact and feasibility, showcasing your analytical skills.

Share techniques like researching industry publications, utilizing analytics tools, and engaging with clients. Emphasize your proactive approach to staying ahead of trends and how this informs your product strategies.

Discuss your approach to collaboration and the importance of clear communication. Share examples of how you've worked with sales teams to address client concerns during the implementation phase.

Provide an overview of your role in pre-sales discussions, highlighting your ability to communicate product value, engage with clients, and ensure their needs are addressed. Use positive outcomes as evidence of your effectiveness.

Focus on unique aspects of Visa's offerings, such as technology, partnerships, or client-centric approaches. Use this opportunity to demonstrate your understanding of Visa’s strengths in the marketplace.

Outline a process that involves active listening, empathizing with the client's concerns, and working to identify a corrective action. Emphasize the importance of maintaining a positive relationship through effective problem-solving.

Discuss how innovation drives relevance and competitive edge in product development. Share examples of how you have fostered innovative thinking within your team or previous projects.

Describe your approach to continuous client engagement, feedback collection, and collaborative roadmapping to ensure that your product developments align seamlessly with client requirements.

Share specific instances where you've developed compelling business cases for project prioritization, detailing your methodology for analysis and the factors you considered to secure buy-in from stakeholders.