Senior Manager, Sales Learning Consultant, FI, CMS, and EMF North America - job 17 of 20

As a Senior Manager, Sales Learning Consultant at Visa, your main responsibilities include collaborating with stakeholders to identify learning gaps, driving the deployment of the IDDEA Sales Methodology, and managing all aspects of vendor partnerships. You'll utilize your business acumen to shape and deliver effective learning strategies while ensuring alignment across regional and global teams to optimize Visa's commercial capabilities.

Candidates for the Senior Manager, Sales Learning Consultant role at Visa should possess solid experience in sales methodology and consultative selling, ideally with knowledge of the payments industry. A strong background in instructional design principles, stakeholder engagement, and performance consulting is essential, along with proven leadership skills to foster collaboration and drive change management through effective learning solutions.

The Senior Manager, Sales Learning Consultant plays a critical role in enhancing Visa's commercial strategy by executing comprehensive learning programs tailored to stakeholder needs. This involves analyzing performance gaps, facilitating training sessions, and collaborating with various teams to ensure that every learning initiative supports Visa's objectives for growth and innovation.

Key skills for a Senior Manager, Sales Learning Consultant at Visa include exceptional stakeholder management, advanced facilitation, and consulting capabilities, a strong understanding of adult learning principles, and proficiency in performance metrics. Additionally, your ability to market learning solutions and foster a culture of continuous improvement will be vital to your success in this role.

The Senior Manager, Sales Learning Consultant role at Visa is a hybrid position. This means that while you'll have flexibility in your work environment, there will be certain expectations for in-office days that will be confirmed by your hiring manager. This setup promotes a balanced work-life dynamic while ensuring team collaboration.

Certainly! In my previous roles, I've consistently built strong relationships with stakeholders by actively listening to their needs and integrating their feedback into learning strategies. I ensure that every stakeholder feels valued and understood to foster collaboration, which leads to more effective training outcomes.

During the analysis phase, I prioritize engaging with key stakeholders to identify specific performance gaps. I gather data through interviews, surveys, and metrics to fully understand the needs of the audience. This data-driven approach allows me to tailor educational programs that meet organizational goals and enhance sales competency.

Successful vendor management requires clear communication and setting specific expectations from the outset. I focus on building collaborative partnerships, regularly reviewing performance, and ensuring alignment with our learning objectives. This strategic approach facilitates seamless collaboration and maximizes the value from our vendor relationships.

I’m a strong advocate for leveraging technology and AI to create engaging learning experiences. I implement adaptive learning systems that cater to individual learner needs and use analytics to track effectiveness. This not only enhances knowledge retention but also promotes a more personalized learning environment.

Absolutely! I spearheaded a training initiative using gamification in the sales process, which significantly increased engagement and knowledge retention. By integrating competitive elements, team members were motivated to participate actively, resulting in improved sales performance and greater familiarity with our products.

I employ both qualitative and quantitative measurement methods. Using feedback surveys, assessments, and performance metrics before and after training allows me to evaluate its effectiveness comprehensively. This data helps in refining future programs for continuous improvement.

I tailor my facilitation style by first assessing the audience's background, knowledge level, and learning preferences. By adjusting my approach, whether through interactive discussions or more structured presentations, I aim to create an inclusive environment that promotes engagement and boosts learning retention.

Change management is crucial during any new initiative. I focus on securing buy-in from key stakeholders early on, communicating the benefits clearly, and providing continuous support throughout the transition. I also create opportunities for feedback and adjustments, enabling a smoother implementation process.

One of the biggest challenges is overcoming resistance to change. Sales teams often have established methods that they are comfortable with, so it’s essential to clearly articulate the advantages of the new methodology and provide thorough training and support to ease the transition.

To foster a culture of continuous improvement, I encourage feedback, celebrate successes, and recognize innovative contributions from team members. I also promote ongoing learning opportunities and provide space for experimentation, ensuring that learning remains dynamic and relevant to our goals.