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Senior Product Manager (Senior Consultant) - job 9 of 27

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Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing automated solutions and web/digital service experiences from conceptual design to product requirements to development and client delivery.

Responsibilities:

Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements; develop well-formed features specifications and acceptance criteria
Support strategy and technology investment roadmap development for Client Services.
Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$120000 / YEARLY (est.)

min

max

$100000K

$140000K

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What You Should Know About Senior Product Manager (Senior Consultant), Visa

As a Senior Product Manager (Senior Consultant) at Visa in Atlanta, you will embark on an exciting journey where your expertise will shape how we provide exemplary service to our clients. Our Client Services team prides itself on delivering a world-class experience, and you’ll be stepping into a pivotal role within the Services Digitization organization. Here, the focus is on automating business processes, making client relationships with Visa as seamless and rewarding as possible. In this role, you will lead the charge in enhancing our solutions for Licensing, Implementation, and Testing functions, taking initiatives from concept to deployment. With strong internal relationships and project management skills, you'll maneuver through multiple projects, influencing stakeholders and ensuring timely delivery. You’ll blend legacy systems with modern technologies to enhance the user experience for both clients and Visa staff. Your passion for digital solutions will be the driving force behind creating automated services that resonate with our users. If you thrive in dynamic environments and are eager to help shape the future of digital interactions at Visa, this role is your opportunity to shine. Plus, with our hybrid work model, you will enjoy the flexibility of working remotely while still being part of a vibrant office culture for at least 50% of your time. Come help us redefine excellence in Client Services!

Frequently Asked Questions (FAQs) for Senior Product Manager (Senior Consultant) Role at Visa

What are the primary responsibilities of a Senior Product Manager at Visa?

A Senior Product Manager at Visa is responsible for leading the solution enhancement process from inception to deployment. This includes collaborating with various teams to establish business requirements, managing multiple projects, and ensuring timely product delivery. They also analyze operational data, identify gaps in current offerings, and drive towards optimizing costs and maximizing return on investment.