Senior Product Manager, VISA Risk Platform - job 20 of 20

As a Senior Product Manager at Visa for the Risk Platform, your primary responsibilities include understanding client needs, driving product development and strategy, executing the VADP platform vision, leading cross-functional collaboration, and ensuring end-to-end product delivery. You will set the pace for product development, prioritize features, and engage with clients and leadership to present findings and value propositions.

To qualify for the Senior Product Manager role at Visa, candidates should have a strong background in product management, particularly in technology or financial services. Experience with real-time decisioning, knowledge of risk management, and the ability to work collaboratively with cross-functional teams are essential. Strong communication and leadership skills, along with a strategic mindset are also critical to excel in this role.

The Senior Product Manager at Visa plays a crucial role in fraud prevention by designing and implementing innovative fraud detection methods and tools. This involves monitoring data to build robust fraud prevention systems and ensuring that the Visa Advance Decisioning Platform effectively addresses real-time fraud challenges, ultimately safeguarding our clients and customers.

The work environment for a Senior Product Manager at Visa in Austin is hybrid, with an expectation of three days in the office. You'll be part of a dynamic team that operates like a start-up within Visa, encouraging innovation and collaborative efforts. The culture is supportive, with opportunities to engage with both clients and executive leadership, fostering a collaborative approach towards achieving business goals.

The Visa Advance Decisioning Platform (VADP) is a unified risk and identity solution that plays a critical role in Visa's digital strategy. For a Senior Product Manager, understanding and driving the development of VADP is essential, as it supports new use cases, broadens Visa’s reach across various payment types, and facilitates advanced decision-making necessary for capturing market opportunities and enhancing client experiences.

To understand client needs effectively as a Senior Product Manager, I focus on conducting comprehensive interviews and surveys with clients, analyzing market trends, and utilizing analytics tools to gather data. I also prioritize frequent communication with clients and stakeholders to ensure their feedback is integrated into the product development process.

When prioritizing features for a product roadmap, I utilize a combination of data analysis, stakeholder input, and alignment with business goals. I assess the potential impact of each feature on user experience and revenue, then apply prioritization frameworks such as MoSCoW (Must have, Should have, Could have, Would like to have) to ensure strategic focus.

A successful product I managed involved developing a new fraud detection tool. Initially, I gathered client feedback to identify pain points, then I led cross-functional teams in product design, followed by rigorous testing phases. My approach to continuous collaboration and data-driven iteration ensured we launched a tool that exceeded client expectations and resulted in a significant reduction in fraud rates.

Post-launch, I measure a product's success by defining clear OKRs (Objectives and Key Results), which include metrics such as user adoption rates, customer satisfaction scores, and revenue impacts. Regularly analyzing these metrics helps me identify areas for improvement and informs future product development strategies.

To foster collaboration among cross-functional teams, I implement regular check-in meetings, utilize project management tools, and encourage open communication. I also create a shared understanding of our goals and objectives, ensuring that every team member feels their contributions are valued and essential to the project's success.

When conflicts arise between client needs and technical feasibility, I adopt a collaborative approach, involving both clients and technical teams in discussions. By exploring creative solutions and alternatives, I aim to find a balance that meets client expectations while considering the limitations and capabilities of our technology.

Innovation is central to my approach as a Product Manager. I actively seek out new technologies and methodologies, encouraging team brainstorming sessions to generate creative ideas. By fostering a culture of experimentation and flexibility, I ensure that we stay ahead in a rapidly evolving market.

Certainly! After launching a feature, we received user feedback indicating a lack of clarity in its functionality. I facilitated user interviews to gather more insights, which led to redesigning the user interface for better usability. This change not only improved user understanding but also increased overall satisfaction ratings significantly.

To ensure compliance and regulatory standards are met, I collaborate closely with legal and compliance teams during the product development process. I integrate compliance checks into each phase of development and conduct thorough reviews before launch to ensure that the product adheres to all necessary regulations.

An effective Senior Product Manager should exhibit strong leadership, excellent communication skills, and strategic thinking. Additionally, they should be adept at data analysis, have a deep understanding of the market, and possess a collaborative spirit to work efficiently across different teams while driving innovation and product success.