Job details

Service Experience Analyst - job 14 of 21

Get a free resume review

The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Experience Analyst, Visa

Join us at Visa as a Service Experience Analyst in our Atlanta office, where you'll play a pivotal role in enhancing our Global Client Services Loyalty VAS Go-To-Market Services. This isn't just any job—it's a chance to dive deep into our Loyalty Products, which are key to helping issuers, merchants, and acquirers roll out marketing promotions that effectively change and reward cardholder behavior. Your days will be filled with collaboration as you partner with product management, troubleshoot operational challenges, and communicate vital technical and business updates to colleagues. If you love problem-solving and possess the knack for simplifying complex topics, you'll thrive here. As you develop your expertise in Loyalty services, you'll be the go-to person for providing operational support and ensuring that our client support teams are prepared and informed. Expect to coordinate across global teams, influence strategy, explore optimization opportunities, and contribute meaningfully to creating outstanding customer experiences for both internal and external stakeholders. Your initiative and passion for helping others will shine as you embrace this hybrid role and manage multiple tasks seamlessly, all while driving success for our innovative loyalty programs. This is an exciting opportunity to be part of a dynamic team dedicated to building deeper, profitable customer relationships through exceptional service experience.

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the primary responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, your main responsibilities include developing expertise in Loyalty services, providing proactive operational support, and collaborating with the product management team to identify and rectify gaps before product rollouts. You'll communicate important technical and business changes to various internal stakeholders while implementing methodologies to analyze those changes. Furthermore, you'll coordinate with cross-functional teams to ensure that commitments are met, take ownership of your workflows, and actively seek out optimization opportunities to enhance the customer experience.