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Service Experience Analyst - job 39 of 41

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The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Service Experience Analyst, Visa

Join Visa's dynamic team as a Service Experience Analyst in Atlanta, where you will be driving the memorable operational experience for our Loyalty Products, a standout in our Global Client Services Loyalty VAS Go-To-Market Services organization. In this collaborative role, your expertise will help issuers, merchants, and acquirers develop and implement marketing promotions that not only enhance cardholder behavior but also foster deeper, profitable relationships with their customers. As you dive into this position, you'll become the subject matter expert on Loyalty services, offering proactive operational support while seamlessly liaising with the product management team to identify and resolve any implementation gaps right before product launches. Your communication skills will be key as you explain technical and business changes to a diverse range of staff. Not only will you implement methodologies for analyzing impacts and populating knowledge bases, but you'll also coordinate with cross-functional Visa teams globally to ensure we deliver outstanding commitments. You’ll be responsible for your own workflows, continuously optimizing opportunities to enhance the customer experience for both internal and external stakeholders. If you're a self-motivated, solutions-oriented individual with a knack for diving into projects beyond your comfort zone, then this hybrid position is for you, but please note that relocation assistance isn’t available. Come and embark on an exciting journey at Visa where your passion for solving problems and helping people will shine.

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the main responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, your key responsibilities include developing subject matter expertise in Loyalty services, providing proactive operational support, identifying and resolving implementation gaps, and communicating technical and business changes effectively. You'll also analyze impacts, coordinate with cross-functional teams, and work towards optimizing the customer experience for both internal and external stakeholders.