Sr. Manager, Business Strategy & Operations - job 20 of 21

The Sr. Manager, Business Strategy & Operations at Visa is responsible for overseeing the event tech stack, managing the event intake and ticketing system, and leading cross-functional initiatives. This role also involves data collection and reporting on KPIs, guiding complex project initiatives, and facilitating communication within the event organization, making it vital for effective event planning and execution.

To excel as the Sr. Manager, Business Strategy & Operations at Visa, candidates should possess strong project management skills and experience in handling multiple projects simultaneously. A strategic mindset is essential for identifying dependencies between projects, and excellent collaboration skills are necessary for working with various teams within the organization.

The Sr. Manager, Business Strategy & Operations plays a crucial role in shaping Visa's event experiences by ensuring that the resources and technologies used are top-notch. This position drives initiatives that improve event execution and overall stakeholder satisfaction, directly influencing the quality and impact of Visa's events.

The role of Sr. Manager, Business Strategy & Operations at Visa offers a hybrid work environment, providing flexibility with a specified expectation of office days to be confirmed by the Hiring Manager. This setup allows for collaboration and team engagement while also providing the comforts of remote work.

Successful candidates for the Sr. Manager, Business Strategy & Operations position at Visa are typically strategic thinkers with excellent organizational skills. They possess a customer service-driven attitude, are natural relationship builders, and are adept at synthesizing a variety of inputs into actionable outcomes, making them great leaders in project management.

When answering this question, highlight your specific experiences managing multiple projects, the methodologies you used (like Agile or Waterfall), and how you ensured that projects stayed on track. It’s beneficial to provide examples of successful projects you've led and how you overcame any challenges.

To effectively answer this question, focus on your communication style and how you build relationships with different teams. Share an example of a successful collaborative project and explain how you facilitated communication and teamwork across functions to achieve a common goal.

In your response, outline your strategic approach to event planning and execution. Discuss the importance of understanding the audience, establishing clear objectives, and measuring success through KPIs. Providing a specific example of a successful event you've managed can make your answer stronger.

When addressing this question, elaborate on your prioritization process. Describe how you assess the urgency and importance of tasks and how you utilize tools or systems to help manage your workload efficiently. Concrete examples of past experiences can showcase your organizational skills.

Stay current by mentioning specific trends you notice in the event industry, such as technology integration, virtual and hybrid events, or sustainability efforts. Discuss how these trends could influence Visa's strategies and how you would leverage them to enhance event experiences.

In crafting your response, select a specific scenario where you faced a challenge related to managing events or projects. Explain the issue, how you approached it, and what the outcome was. This emphasizes your problem-solving skills and ability to manage stress.

Discuss the significance of data in evaluating event success and improving future initiatives. Provide examples of how you've used data analytics for KPI reporting, measuring attendee satisfaction, or optimizing resource allocation to enhance experiences.

To effectively respond, share a situation where you needed to persuade stakeholders or team members to support a project without direct authority. Focus on your communication tactics, understanding their perspectives, and building trust to achieve buy-in.

In your answer, identify specific tools or software that you have used for event management, such as project management platforms, ticketing systems, or customer relationship management software. Explain how these tools enhance your efficiency and contribute to successful event planning.

Articulate your personal motivation techniques, such as setting clear goals, maintaining a positive attitude, or finding inspiration in team achievements. Share strategies that help you stay focused and driven, particularly during high-pressure situations.