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Sr. Manager, Events and Video Production Operations - job 7 of 20

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Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Sr. Manager, Events and Video Production Operations leads the Events and Video Production Support team, ensuring seamless end-to-end event operations, including live streaming, video production, and on-site support. This role oversees coordination with Executive IT and external vendors to deliver high-quality, impactful events. The Senior Manager will be responsible for developing and implementing strategies, managing the team, and ensuring overall customer satisfaction.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Team Management:
- Manage and mentor the Events and Video Production team, fostering a collaborative and high-performance culture.
- Develop and implement strategies for scalable, high-quality event support.
- Act as the primary escalation point for complex event or production challenges.
Collaboration:
- Collaborate with Executive IT on high-profile executive events to ensure technical readiness and seamless execution.
- Coordinate with external vendors to manage budgets, vendor contracts, and service-level agreements (SLAs).
Operational Oversight:
- Oversee the planning, execution, and post-event analysis of all events and video productions.
- Monitor team metrics, identify areas for improvement, and ensure customer satisfaction.
- Ensure all events meet the organization's standards for quality and impact.
Budget and Vendor Management:
- Oversee budget management, ensuring cost-effective and efficient use of resources.
- Negotiate and manage vendor contracts, ensuring adherence to service-level agreements.
Technical Expertise:
- Stay updated with the latest trends and technologies in event operations and video production.
- Ensure the team is equipped with the necessary tools and skills to deliver high-quality events.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr. Manager, Events and Video Production Operations, Visa

As the Sr. Manager of Events and Video Production Operations at Visa in Foster City, you'll play a pivotal role in transforming how we deliver operational support. Here, we’ve initiated a strategy that aligns our support functions into a single powerhouse focused on providing outstanding service to our end users. This role is all about leading the Events and Video Production Support team to ensure smooth end-to-end operations, covering everything from live streaming to on-site production. You’ll be the go-to person for coordination with Executive IT and external vendors, aiming for high-impact events that resonate. Your day-to-day will include crafting and implementing innovative strategies to enhance team performance and customer satisfaction. You’ll engage directly with customers, address their needs with top-notch service, and identify potential issues before they escalate to ensure seamless operations. Managing and mentoring your team will also be vital as you foster a positive, high-energy work culture. Collaboration is key, whether it’s working with high-profile executives or managing vendor logistics effectively. Additionally, you’ll oversee budgeting and resource deployment to achieve cost-effective solutions while ensuring your team has the latest tools to stay ahead in the ever-evolving tech landscape. If you thrive in a dynamic environment and are driven by technology-driven engagement, then this is the perfect opportunity for you to shine at Visa.

Frequently Asked Questions (FAQs) for Sr. Manager, Events and Video Production Operations Role at Visa

What are the key responsibilities of the Sr. Manager, Events and Video Production Operations at Visa?

The Sr. Manager, Events and Video Production Operations at Visa is responsible for leading the Events and Video Production Support team to ensure seamless operations for live streaming, video production, and on-site support. This includes overseeing team management, collaboration with Executive IT and vendors, operational oversight of events, and budget management, all while delivering exceptional customer service.