Sr. Manager, Events and Video Production Operations - job 11 of 20

As the Sr. Manager of Events and Video Production Operations at Visa, you will oversee the entire event operations process including live streaming, video production, and on-site support. Your responsibilities will include managing and mentoring your team, collaborating with Executive IT, coordinating with external vendors, and ensuring all events adhere to the organization’s standards for quality and impact.

To excel as the Sr. Manager, Events and Video Production Operations at Visa, candidates typically require extensive experience in event management and video production, along with strong leadership skills. A solid understanding of technology optimization in event operations and excellent customer service skills are also essential. A degree in a related field may be preferred.

The Sr. Manager of Events and Video Production Operations at Visa focuses on exceptional customer service by actively engaging with users and addressing their points of concern with empathy and efficiency. They also adopt proactive problem-solving strategies to mitigate issues before they escalate, ensuring high-quality service delivery at all events.

The working environment for the Sr. Manager, Events and Video Production Operations at Visa is dynamic and fast-paced, involving collaboration with various teams and external vendors. This hybrid position offers flexibility with a mix of in-office and remote work, allowing for adaptability while working on critical events.

The Sr. Manager for Events and Video Production Operations at Visa should be familiar with the latest trends and technologies in event management and video production. This includes software and hardware for streaming and recording, collaborative project management tools, and analytics platforms to assess event performance.

When planning a high-profile executive event, it's critical to start with a thorough understanding of the objectives and expectations of key stakeholders. Work closely with Executive IT to ensure technical readiness, develop a detailed project plan, assign roles within your team, and conduct regular check-ins with vendors and partners to ensure everything is on track.

Certainly! During one event, we faced an unexpected technical failure with our live streaming equipment. I quickly assessed the situation, communicated transparently with the team, and implemented our contingency plan. By rapidly engaging our IT support and troubleshooting, we were able to resolve the issue and continue the event with minimal disruption, keeping the audience informed throughout. This experience underscored the importance of preparedness and adaptability.

I have extensive experience with vendor management, including negotiating contracts, monitoring service level agreements, and ensuring compliance with budget constraints. I prioritize establishing strong relationships with vendors which allow for open communication and swift resolution of any issues. Being proactive in vendor evaluations also helps us align on quality standards.

To ensure high performance within my team, I focus on creating an environment that promotes collaboration and continuous learning. Regular feedback sessions, skill development opportunities, and celebrating team successes contribute significantly. I also encourage open communication to identify challenges and collaboratively find solutions.

I take a data-driven approach to continuous improvement in event operations by analyzing feedback and metrics from previous events. Identifying trends, evaluating participant satisfaction, and gathering insights from the team enables me to develop enhancements in our processes, technology use, and overall event execution.

Engaging effectively with end-users starts with active listening. I make it a priority to understand their needs, address any concerns promptly, and communicate the solutions clearly. Offering personalized support and following up post-event to gather feedback helps foster long-term relationships and ensures we meet their expectations.

Managing multiple events requires excellent organizational skills and prioritization. I assess each event's impact and urgency, communicate openly with stakeholders about timelines, and delegate tasks effectively to my team. Flexibility and a clear outline of duties ensure we can handle conflicts and maintain quality.

Technology is integral to my approach in event management. It streamlines processes, enhances communication, and enables effective live streaming and audience engagement. I continually explore and adopt new technologies to elevate our events, providing better service to end-users and improving overall efficiency.

Success assessment starts with setting clear objectives and key performance indicators (KPIs) before the event. Afterward, I review participant feedback, engagement metrics, and overall execution quality. Analyzing these aspects allows me to provide insights on successes and areas for future improvement.

I prioritize transparency and regular communication through team meetings, collaborative tools, and one-on-one check-ins. Encouraging team members to share their ideas and feedback fosters an environment of collaboration and innovation. Keeping everyone informed about event developments ensures we are aligned and working towards common goals.