Sr. Manager - job 10 of 24

As a Sr. Manager at Visa Technology & Operations LLC, your primary responsibilities include monitoring processing, ensuring timely execution and availability of services, detecting and resolving issues, conducting root cause analyses, and implementing long-term solutions. You'll also supervise a team of engineers and maintain an updated knowledge repository for seamless information transfer.

To qualify for the Sr. Manager role at Visa Technology & Operations LLC, candidates should ideally have a strong background in site reliability engineering or a related field, significant experience in managing technical teams, excellent problem-solving skills, and the ability to perform root cause analyses. Familiarity with IT operations and the capability to provide 24x7 on-call support are also essential.

In the Sr. Manager position at Visa Technology & Operations LLC, you play a crucial role in team development by supervising and mentoring the Sr. Site Reliability Engineers and Staff Site Reliability Engineers, promoting knowledge sharing, and fostering an environment for continuous improvement and innovation.

Yes, the Sr. Manager role at Visa Technology & Operations LLC requires some domestic travel, estimated to be around 5%-10% of the time. This may involve attending meetings, conferences, or collaborating with other teams across locations.

The Sr. Manager position at Visa Technology & Operations LLC emphasizes work-life balance by offering the possibility of partial telecommuting. This flexibility, combined with a supportive team environment, allows you to manage your professional responsibilities alongside personal commitments effectively.

To effectively monitor processing, I would leverage a combination of automated monitoring tools and manual oversight. This allows for real-time alerts on any anomalies, ensuring timely interventions to maintain service availability.

I always advocate for a systematic approach to problem resolution by first gathering data to thoroughly understand the issue, facilitating open discussions within the team, and using root cause analysis methods to ensure robust solutions are implemented.

In my previous roles, I have successfully led diverse technical teams by fostering a collaborative environment. I prioritize team development through mentorship, regular feedback, and encouraging skill enhancement, which in turn boosts overall productivity.

To ensure adherence to guidelines, I implement regular training sessions, maintain clear documentation, and promote a culture of accountability where team members understand the importance of following defined processes.

In urgent on-call situations, I prioritize communication with my team, ensuring rapid response and problem assessment. I believe in decisive action while keeping stakeholders informed of our progress to resolve incidents efficiently.

For performance improvements, I analyze historical data to pinpoint areas needing enhancement, implement standardized practices, and encourage team suggestions. I also monitor metrics post-implementation to measure effectiveness.

Addressing conflicts starts with open communication. I would invite team members to share their perspectives, facilitate discussions to identify the root of the conflict, and guide them toward finding mutually agreeable solutions.

Vital components for maintaining uptime include robust monitoring systems, proactive maintenance schedules, and well-documented incident response plans. Having a team that is well-prepared for emergencies also enhances our reliability.

To support continuous learning, I encourage team members to participate in training and workshops, and I facilitate knowledge-sharing sessions where everyone can contribute insights on best practices and recent developments in technology.

I track various metrics including response and resolution times, availability percentages, and adherence to best practices. Regularly reviewing these metrics allows us to identify improvement areas and celebrate successes.