Sr. Manager - Observability Engineering - job 2 of 20

As a Sr. Manager - Observability Engineering at Visa, your primary responsibilities include designing, developing, and implementing observability solutions vital to Visa's operations. You'll also collaborate with multi-functional teams to create design artifacts and best-in-class observability solutions, work with stakeholders to refine requirements, and lead a team of engineers, supporting them in delivering high-quality work.

Candidates for the Sr. Manager - Observability Engineering role at Visa should have a solid background in software engineering, particularly in building and deploying scalable services and web applications. Experience in observability solutions, cloud technologies, and strong leadership abilities are essential. A passion for learning new technologies and collaborating with various teams also greatly benefits applicants.

A Sr. Manager - Observability Engineering at Visa should be familiar with a range of modern technologies, including cloud observability tools, tracing solutions, and frameworks like Angular and React. Additionally, knowledge of containerization tools such as Docker and orchestration platforms like Kubernetes will be valuable in this role.

The Sr. Manager - Observability Engineering role at Visa significantly impacts the company by ensuring that observability solutions are robust and scalable, thus enhancing the reliability of Visa's processing systems. This role is essential to maintaining quality as it influences internal standards and directly contributes to the success of innovative payment technologies on a global scale.

The work culture for a Sr. Manager - Observability Engineering at Visa is dynamic and collaborative, focusing on innovation and growth. The role encourages pushing beyond traditional solutions and learning new technologies in a supportive environment, where diverse skill sets are embraced and teamwork is prioritized.

In this response, focus on specific observability tools you have used, how you applied them in previous roles, and the outcomes achieved. Highlight instances where your solutions improved system reliability or performance.

Discuss your experience with cross-functional collaboration, emphasizing effective communication strategies you've employed to gather requirements and align goals with product, dev-ops, and agile teams.

Share your leadership philosophy, include methods for motivating team members, and how you handle challenges. Provide examples of how you have successfully guided your team to meet project deadlines and maintain high-quality work.

Discuss your thoughts on the potential of new technologies such as AI and machine learning in observability. Share any relevant trends you've observed in the industry and how they may improve existing solutions.

Outline your project management strategies, such as task prioritization frameworks or tools you use to stay organized. Analyze a situation where effective prioritization led to success.

Describe your problem-solving approach, emphasizing how you would diagnose the failure, involve appropriate stakeholders, and implement a response plan to minimize disruption while learning from the incident.

Discuss key factors like system architecture, integration capabilities, and user documentation that contribute to scalability. Provide examples demonstrating your understanding of these components in past projects.

Explain how you engage with the tech community, such as attending conferences, following relevant blogs, or participating in forums. Mention specific resources that have been particularly valuable to your professional development.

Craft a narrative where you identified an outdated process or technology and suggested a new approach. Highlight the positive impact your suggestion had on the project or team dynamics.

Share specific examples of projects where you successfully implemented observability solutions in a cloud context. Discuss challenges faced, technologies used, and the outcomes achieved.