Sr Manager - job 1 of 20

As a Sr. Manager at Visa USA Inc., you will be responsible for overseeing the growth of our managed services pillar, focusing on client needs and driving strategic business process improvements. You will lead teams for large migrations, develop and sell tailored services, and identify collaboration opportunities with third-party partners to enhance our offerings.

To excel as a Sr. Manager at Visa USA Inc., candidates should have substantial experience in managed services, strong leadership skills, and a proven track record in driving revenue goals. A background in sales, client management, and strategic development is also essential. Familiarity with financial management, including P&L oversight, will set candidates apart.

Yes, the Sr. Manager position at Visa USA Inc. entails some domestic travel, approximately 20% of the time. This travel may involve meeting with clients or collaborating with partners across different locations, ensuring engagement and relationship-building opportunities.

The work environment for a Sr. Manager at Visa USA Inc. is dynamic and collaborative, located in New York City with options for partial telecommuting. This role involves both in-office and virtual interactions with teams and clients, fostering a flexible yet engaging workspace for innovative collaboration.

Visa USA Inc. is committed to supporting career growth for Sr. Managers by providing opportunities for professional development, skill enhancement, and leadership training. Working with a team of industry leaders allows for continuous learning and exposure to innovative strategies in managed services, empowering you to excel in your career.

To lead a successful multi-year migration project, I would establish a clear project roadmap, define key milestones, and assemble a skilled team. Regular communication with stakeholders is crucial to address any challenges, and I would incorporate feedback loops to ensure alignment with client expectations throughout the process.

In my previous role, I worked closely with a client who required a customized billing solution. By conducting thorough needs assessments and collaborating with our tech team, we developed a solution that streamlined their processes, greatly enhancing their operational efficiency and client satisfaction.

Achieving quarterly revenue targets requires a combination of proactive client engagement, identifying upsell opportunities, and ensuring service delivery meets client expectations. I would use data-driven approaches to analyze performance metrics and refine our strategies accordingly, keeping the focus on client success.

I believe in leading by example and fostering open communication with my direct reports. Regular one-on-one meetings help me understand their aspirations and challenges, allowing me to tailor support and provide opportunities for skills development, mentorship, and constructive feedback.

In my previous roles, I have collaborated with various third-party partners to expand our service offerings. By building strong relationships based on trust and mutual benefit, we were able to deliver comprehensive solutions that exceeded client expectations while achieving our business objectives.

One of the biggest challenges in managed services today is the rapid pace of technological change. Staying current with trends and effectively integrating new technologies into service offerings to enhance client value is crucial. Ensuring the team is trained and adaptable is also essential to overcome these challenges.

Identifying client needs starts with active listening and asking probing questions. Once their challenges are understood, I collaborate with my team to design services that directly address these needs, often utilizing a feedback loop to refine our offerings based on their experience.

When presenting solutions to clients, I focus on clarity and alignment with their business objectives. I leverage visual aids and case studies that demonstrate the benefits of our proposed solutions, and I encourage an interactive dialogue to address any questions or concerns they may have.

Effective P&L management involves vigilant monitoring of both revenue and expenditures. I implement financial tracking systems and regularly review performance reports to identify trends. This proactive approach allows for swift adjustments to maintain profitability and achieve our revenue goals.

Fostering a collaborative team environment starts with setting a positive tone and encouraging open communication. I promote team-building activities and celebrate successes together, ensuring that everyone feels valued and empowered to share their ideas, which ultimately leads to better outcomes.