Sr. Product Manager - OnDemand Services - job 13 of 22

The Sr. Product Manager - OnDemand Services at Visa is responsible for driving the tactical delivery of client migrations to support platforms, defining business and market requirements, and creating user stories. Additionally, this role involves collaborating with cross-functional teams to develop user-friendly designs and monitor the performance of platforms to enhance customer experiences.

To qualify for the Sr. Product Manager - OnDemand Services role at Visa, candidates typically need a strong background in product management, particularly in digital services. A degree in a related field is preferred, along with experience in working with cross-functional teams and a deep understanding of client needs and market trends.

This role directly influences client satisfaction by developing online services that empower self-service capabilities and by closely monitoring client experience. By analyzing performance and making necessary enhancements, the Sr. Product Manager ensures that Visa's offerings are meeting client expectations.

As a Sr. Product Manager - OnDemand Services at Visa, you’ll work with various teams, including Client Services, Product, Technology, UX Design, and Client Support. This collaboration is essential for aligning product specifications, guiding design efforts, and ensuring a smooth launch of new features and improvements.

The Sr. Product Manager - OnDemand Services at Visa is a hybrid position, which means you will be expected to work some days in the office and some remotely, as determined by the hiring manager and team. This flexibility allows for a collaborative, yet adaptable work environment.

When discussing your approach to defining product requirements, highlight your process of gathering client feedback, analyzing market trends, and collaborating with stakeholders. Mention how you create user stories and work closely with cross-functional teams to ensure all needs are met.

To effectively answer this question, emphasize the importance of defining KPIs before launch. Discuss how you analyze user adoption, performance metrics, and customer feedback to assess whether the product meets its business objectives and how you iterate based on that data.

Discuss how you prioritize product features by assessing client needs, business impact, and alignment with strategic goals. Mention techniques such as the MoSCoW method (Must have, Should have, Could have, Won't have) to categorize features effectively.

Highlight a specific example where you identified a problem within a product, how you gathered data to understand it, and the proactive steps you took to resolve it. Emphasize your collaboration with cross-functional teams during this process.

Explain how you work closely with UX and CX teams to incorporate user feedback into every stage of the product development process. Discuss the importance of creating user personas and conducting usability testing to refine the product.

Discuss the tools and techniques you use for data analysis, such as Google Analytics, user tracking, and surveys. Emphasize your ability to derive actionable insights that lead to product enhancements.

Describe your communication strategies to facilitate effective collaboration, such as regular updates, collaborative tools, and involving relevant stakeholders in the decision-making process. Mention the importance of maintaining open lines of communication.

Highlight how client feedback is essential in shaping product requirements and improving existing features. Discuss the importance of gathering feedback through surveys, focus groups, or user interviews and integrating that feedback into product strategy.

Explain your approach to resolving conflicting priorities by fostering open discussions with stakeholders to understand their viewpoints and align on goals. Highlight your negotiation skills and your ability to find common ground for the benefit of the product.

Discuss the key elements you consider when developing product materials, such as clarity, relevance, and alignment with stakeholder needs. Mention how you tailor your communication to different audiences to ensure they fully grasp the product features.