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Sr. Systems Engineer, Virtualization - job 10 of 30

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The Sr. Systems Engineer is an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities:

Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages
Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration
ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager
Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage
Scripting, automation, and Self-Service related experience necessary
Security Remediation process (vulnerability assessment and patch management)
Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment
Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks
Need some basic understanding of SDS, SAN, and NAS storage environment
Basic support of hard component platforms, (HPE C7000 & DELL CMC chassis enclosures)
Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible
BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management
Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
Candidates will possess interpersonal skills and have experience working in Medium to Large enterprise operational environments
Assist in change management processes
Improve the efficiency and help standardize current processes
Respond to and resolve incident and problem tickets
Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
Participate in Service Improvement Meetings after an application outage
Respond to general inquiries
Document the incident in the tracking tool
Vendor contact for routine, documented incidents as well as operational problems
Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$90000K

$130000K

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What You Should Know About Sr. Systems Engineer, Virtualization, Visa

If you're an enthusiastic tech aficionado with a knack for virtualization, then the opportunity to join our team as a Sr. Systems Engineer at our Ashburn location might just be your next career adventure! In this role, you will be an essential individual contributor who brings a wealth of skills and knowledge to the table, focusing on keeping our critical applications stable and performing at their best. You will engage in various proactive maintenance activities and tackle root cause analysis to ensure everything runs smoothly. Your expertise will shine as you install, configure, and troubleshoot Windows Server environments from 2012 to 2019 and handle virtualization with technologies like ESXi and Microsoft Hyper-V. Writing scripts for automation and embracing innovative tools to enhance operations will be part of your daily journey. Additionally, you’ll work alongside a dynamic team to improve processes, utilizing ITIL frameworks to navigate incidents and changes seamlessly. With a strong emphasis on communication and collaboration, you will liaise with customer support to convey outage details and engage in service improvement discussions. Plus, enjoy the flexibility offered by our hybrid work model, allowing you to balance your time between our vibrant office environment and the comfort of your home. If you’re ready to propel your career forward with us, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Sr. Systems Engineer, Virtualization Role at Visa

What are the primary responsibilities of a Sr. Systems Engineer at the company?

As a Sr. Systems Engineer at our company, your primary responsibilities include the installation, configuration, maintenance, and troubleshooting of Windows servers, as well as managing virtualization environments like ESXi and Microsoft Hyper-V. You will also engage in proactive maintenance, analyze incidents, automate routine tasks, and enhance system performance, ensuring operational excellence.