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Sr. Systems Engineer, Virtualization - job 21 of 30

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The Sr. Systems Engineer is an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities:

Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages
Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration
ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager
Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage
Scripting, automation, and Self-Service related experience necessary
Security Remediation process (vulnerability assessment and patch management)
Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment
Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks
Need some basic understanding of SDS, SAN, and NAS storage environment
Basic support of hard component platforms, (HPE C7000 & DELL CMC chassis enclosures)
Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible
BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management
Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
Candidates will possess interpersonal skills and have experience working in Medium to Large enterprise operational environments
Assist in change management processes
Improve the efficiency and help standardize current processes
Respond to and resolve incident and problem tickets
Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
Participate in Service Improvement Meetings after an application outage
Respond to general inquiries
Document the incident in the tracking tool
Vendor contact for routine, documented incidents as well as operational problems
Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$115000 / YEARLY (est.)

min

max

$100000K

$130000K

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What You Should Know About Sr. Systems Engineer, Virtualization, Visa

At our Highlands Ranch location, we're excited to welcome a talented Sr. Systems Engineer, Virtualization to our dynamic team. In this role, you'll be the driving force behind the stability and performance of our critical applications. Your expertise will shine as you engage in proactive maintenance activities and root cause analysis to drive innovations and improvements in our virtualization environment. You'll handle the installation, configuration, and troubleshooting of Windows servers across various versions, while also managing ESXi and Microsoft Hyper-V systems. Your skillset in scripting and automation will be crucial in streamlining routine administration tasks, enhancing our operational efficiency. We value a collaborative spirit, so expect to work closely with other disciplines to establish robust infrastructure building blocks and reference architectures. A solid understanding of ITIL processes will further help you excel in managing incidents and service requests. As a Sr. Systems Engineer at our company, your communication skills will be key in linking with our customer support team to provide clear insights and solutions. We are looking for someone who's not only familiar with industry best practices but is also motivated to contribute to our continuous improvement initiatives. This hybrid position offers flexibility, and your commitment to enhancing our IT operational environment will be greatly appreciated as you help take our technology to the next level.

Frequently Asked Questions (FAQs) for Sr. Systems Engineer, Virtualization Role at Visa

What specific responsibilities does the Sr. Systems Engineer, Virtualization at our company have?

The Sr. Systems Engineer, Virtualization at our company is primarily tasked with ensuring the stability and performance of critical applications. Responsibilities include installation and configuration of Windows servers, management of ESXi and Microsoft Hyper-V environments, performing proactive maintenance to mitigate issues, engaging in automation activities, conducting root cause analysis, and collaborating with the customer support team to communicate resolutions effectively.