Sr. Systems Engineer, Virtualization/Linux Engineering - job 16 of 17

As a Sr. Systems Engineer at Visa, your responsibilities will include maintaining the security and availability of systems infrastructure, resolving incident and problem tickets, and collaborating with various teams to provide seamless infrastructure support. You'll also be tasked with automating manual tasks to enhance efficiency and ensuring compliance with established ITIL practices.

To qualify for the Sr. Systems Engineer position at Visa, candidates should have strong analytical skills, proficiency in automation tools like Ansible and Chef, and experience with monitoring tools such as Splunk and Grafana. Additionally, expertise in Linux Operating systems, ESX/VCNTR, Docker/Kubernetes, and Openshift is essential.

The Sr. Systems Engineer position at Visa is a hybrid role, meaning that employees can alternate working from both the office and remotely. Typically, hybrid employees are expected to be in the office 2-3 days a week based on leadership decisions and business needs.

For the Sr. Systems Engineer position at Visa, you can expect a weekend shift work schedule, available as either 4 days a week for 10 hours each (4x10) or 5 days a week for 8 hours each (5x8). The specific schedule will be determined by business needs.

Essential technical knowledge for a Sr. Systems Engineer at Visa includes strong expertise in system monitoring techniques, experience with VMWare ESX, understanding of Linux and AIX systems, as well as familiarity with blade technology and GPFS. Such knowledge is necessary for maintaining and improving the infrastructure.

In answering this question, detail specific projects or roles where you've utilized Linux and virtualization technologies like VMWare ESX or Docker. Discuss what challenges you faced and how you overcame them, emphasizing your hands-on experience and problem-solving skills.

When answering, describe your systematic approach to root cause analysis, including gathering data, collaborating with team members, and testing solutions. Use an example from your experience to illustrate your process and what you learned.

Focus on specific instances where you've successfully implemented automation using tools like Ansible or Chef. Discuss how automation improved efficiency and reliability and highlight any metrics or results that demonstrate your impact.

Discuss your strategies for monitoring and maintaining system security and availability, including tools you use, proactive measures you've implemented, and how you stay updated on best practices and emerging threats.

In your response, use a specific example where you coordinated with multiple teams, outlining how you facilitated communication and handled any conflicts that arose. Highlight your interpersonal skills and the importance of teamwork in achieving project goals.

Describe your ticket-management process, emphasizing your prioritization methods, tools you use, and how you track progress. Share examples of how you've effectively resolved tickets while maintaining service levels.

Discuss your understanding of ITIL practices and provide examples of how you have implemented these frameworks in your previous positions, showcasing how these practices improved service delivery and operational efficiency.

Share potential challenges you foresee, such as managing complex systems or ensuring uptime during critical periods, and explain how your background prepares you to tackle these issues effectively.

Talk about your commitment to continuous learning, mentioning any certifications, courses, or how you follow industry best practices through forums, tech blogs, and webinars that keep your skills current and relevant.

Summarize your unique skills, experiences, and personal qualities that align with Visa's needs. Focus on your technical skills, teamwork, and problem-solving abilities, giving the interviewer a clear vision of the value you could add.