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Visa is seeking a dynamic and motivated Staff Software Engineer to join our Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

  • Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
  • Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
  • AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
  • Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
  • Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
  • Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
  • Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$140000 / YEARLY (est.)
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$120000K
$160000K

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What You Should Know About Staff Software Engineer, Visa

Visa is looking for an enthusiastic and skilled Staff Software Engineer to join our Value Added Services Product Development Organization based in Bellevue. In this exciting role, you will be pivotal in assisting merchants to proactively tackle and resolve disputes, while enhancing their transaction management systems to operate more efficiently. As a Staff Software Engineer, you will craft innovative solutions designed to prevent disputes and ensure swift resolutions when they occur, helping merchants effectively defend against chargebacks. You'll also have the opportunity to leverage cutting-edge AI and ML technologies to produce predictive insights and recommendation systems that enable smarter decision-making for our partners. Your responsibilities will include developing and maintaining high-performance software for our Post-Purchase Solutions platform, which supports crucial products and services. Also, you will engage with cross-functional teams—including product managers, data scientists, and fellow engineers—in an Agile environment, continuously driving improvements in code quality and overall platform performance. This hybrid position offers flexibility, allowing you to alternate between remote work and time in the office, while being expected to come in 2-3 days a week depending on team needs. If you’re excited about tackling complex challenges and shaping the future of payment solutions with Visa, we would love to hear from you!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa
What are the main responsibilities of a Staff Software Engineer at Visa?

As a Staff Software Engineer at Visa, your main responsibilities will include developing and maintaining high-performance software for the Post-Purchase Solutions platform, helping merchants mitigate and resolve disputes, and integrating advanced AI/ML technologies for predictive insights. You’ll work with cross-functional teams and participate in Agile methodologies as part of a collaborative environment.

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What qualifications are needed for the Staff Software Engineer position at Visa?

To qualify for the Staff Software Engineer role at Visa, candidates typically need a Bachelor's degree in Computer Science or a related field, along with substantial experience in software development. A strong grasp of dispute management, coding languages, and familiarity with AI/ML technologies will be advantageous, as will experience with Agile methodologies.

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How does the hybrid work model function for the Staff Software Engineer role at Visa?

The hybrid work model for the Staff Software Engineer role at Visa allows employees to alternate between working remotely and from the office. Staff are expected to be in the office for 2-3 set days a week, as determined by leadership, with the expectation that they will work from the office around 50% of the time depending on business needs.

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What technologies and methodologies does a Staff Software Engineer at Visa work with?

Staff Software Engineers at Visa work with a range of advanced technologies, particularly focusing on AI and machine learning for predictive analytics. They also utilize Agile project management methodologies, including the Scrum framework and SAFe practices, ensuring that development processes are efficient and collaborative.

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What opportunities for growth exist for a Staff Software Engineer at Visa?

There are numerous growth opportunities for a Staff Software Engineer at Visa, including taking on leadership roles in projects, collaborating with diverse teams, and working with innovative technologies. Continuous improvement initiatives and the chance to be at the forefront of payment solutions offer a rich environment for professional development.

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Common Interview Questions for Staff Software Engineer
Can you describe your experience with developing scalable software solutions?

When replying to this question, highlight specific projects where you developed scalable software. Discuss the methodologies you used and the technologies involved, as well as any challenges faced and how you overcame them.

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How do you approach dispute management and resolution in software development?

Share your insights on best practices for dispute management, emphasizing any tools or methods you’ve implemented previously. Provide actionable examples that demonstrate your experience in building solutions for resolving disputes.

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What is your proficiency with AI/ML technologies?

Outline any projects where you applied AI/ML technologies, detailing your specific contributions and the outcomes. Focus on your understanding of how these technologies can be leveraged for predictive analytics and decision-making.

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How do you ensure code quality and performance?

Discuss your approach to code reviews, testing practices, and performance optimization strategies. Highlight any frameworks or tools that you regularly use to maintain high-quality code.

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Describe your experience working within an Agile framework.

Detail your participation in Agile teams, including your roles in sprints and ceremonies. Describe how Agile methodologies have influenced your project management style and improved team collaboration.

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How do you stay updated with the latest software development trends?

Describe the resources you use, such as blogs, podcasts, online courses, or professional organizations, to keep current with industry trends. Mention any specific skills or tools you have recently learned.

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Can you provide an example of a challenging problem you solved in your previous role?

Prepare a STAR response (Situation, Task, Action, Result) to effectively convey the challenge you faced, how you approached it, and what the outcome was. This highlights your problem-solving capabilities and resilience.

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How do you collaborate with cross-functional teams?

Explain your experience working with different departments, and how you adapt to various communication styles and workflows. Provide specific examples of successful collaborations that led to successful project outcomes.

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What steps do you take to ensure ongoing professional development?

Describe a personal professional development plan that includes attending conferences, seeking mentorship, or engaging in further education. This shows your commitment to continuous learning and growth.

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Why do you want to work at Visa as a Staff Software Engineer?

Reflect on Visa's values, culture, and innovations that resonate with you. Emphasize your passion for contributing to payment solutions and how your skills align with Visa's mission.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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