Staff Systems Engineer – Email/SecureFTP (SFTP) - job 15 of 20

As a Staff Systems Engineer – Email/SecureFTP (SFTP) at Visa, you will be responsible for performing engineering and providing 3rd level support for messaging and SFTP solutions. This includes managing Exchange Online and addressing compliance and security policies within a hybrid deployment. You'll also be diagnosing technical issues, providing consultancy for operations and engineering teams, and communicating effectively with stakeholders to ensure smooth operations.

To qualify for the Staff Systems Engineer – Email/SecureFTP (SFTP) position at Visa, candidates should possess a strong understanding of M365 architecture, Microsoft Exchange, and email security practices. A proven track record in engineering and support, excellent problem-solving skills, and strong collaboration abilities are essential. Education in a relevant field, along with technical certifications, may further enhance your application.

The Staff Systems Engineer – Email/SecureFTP (SFTP) role at Visa is crucial for maintaining and improving the company's security posture. By working with the Information Security Office, you will ensure that all email and file transfer solutions comply with Visa's security standards. Additionally, you'll assist in investigating security alerts and addressing any vulnerabilities that may arise, thereby safeguarding sensitive company and client data.

Beneficial technical skills for a Staff Systems Engineer – Email/SecureFTP (SFTP) at Visa include expertise in Microsoft Exchange, familiarity with O365 management, and experience with email security appliances and gateways. Knowledge of email archiving solutions and the ability to troubleshoot file transfer issues are also key. Staying current with industry trends and best practices is vital for success in this role.

Teamwork is fundamental for the Staff Systems Engineer – Email/SecureFTP (SFTP) role at Visa. You will collaborate with various departments to resolve technical issues, develop engineering solutions, and document processes. Effective communication and a collaborative attitude will enable you to work alongside engineers and operations teams, ensuring that all solutions meet the requirements of the organization and enhance productivity.

When troubleshooting complex email issues, start by gathering all relevant information from users and logs. Look for patterns in the problems reported, and systematically check configurations and permissions. Document each step of your troubleshooting process to identify what works and what doesn't, and involve team members as necessary to bring more expertise to the problem.

In discussing my experience with Microsoft Exchange, I would highlight my knowledge of its architecture, including roles, databases, and availability options. I would describe my hands-on experience in configuring and supporting Exchange environments, ensuring optimal performance, migration processes, and compliance with security standards, showcasing my ability to enhance communication efficiency.

To ensure compliance with security policies, I prioritize a thorough understanding of the policies within the context of my responsibilities. I implement regular audits, stay updated on changes in policy, and collaborate closely with security teams. I believe in proactive communication with stakeholders to ensure that they are aware of and adhere to security protocols, fostering a culture of compliance.

I stay updated on email security trends by following industry publications, participating in webinars, and being part of professional networks. I also dedicate time to studying new threats and response strategies, which helps me bring innovative solutions and best practices to the team, keeping our email systems secure against evolving threats.

In one memorable project, I faced a challenge with email delivery failures. I took the initiative to analyze the root causes and developed a solution that re-engineered our email routing, enhancing delivery rates significantly. I documented the process and trained team members on the new procedures, which improved operational efficiency and user satisfaction.

I manage multiple projects by utilizing project management tools and techniques. I prioritize tasks based on deadlines, project impact, and available resources. I set clear milestones and communicate regularly with stakeholders to manage expectations, ensuring that I remain focused on high-priority tasks that align with organizational goals.

Collaboration is essential in systems engineering as it fosters innovation and ensures diverse perspectives are considered. Collaborative efforts allow us to leverage the strengths of different team members, facilitate problem-solving, and expedite the development of effective solutions. Engaging with various departments helps align objectives and enhances overall system performance.

I consider technical documentation vital for knowledge sharing and operational consistency. I approach it by keeping detailed records of configurations, procedures, and troubleshooting steps. This not only aids in onboarding new team members but also serves as a reference that can help prevent repeated issues, making our processes more efficient over time.

My experience with hybrid deployments in O365 includes managing the coexistence of on-premises and cloud environments. I have worked on migration strategies, assisted in configuration, and tackled challenges related to mail flow and user access. Maintaining a seamless user experience while adhering to security requirements is a primary focus in such hybrid setups.

To ensure that technical solutions meet user needs, I engage with stakeholders to gather requirements and feedback throughout the development process. I conduct user interviews, surveys, and usability testing, which helps me refine solutions. Regular communication with users post-implementation ensures that their needs are met and allows for iterative improvements to the system.