Staff Systems Engineer - Splunk Administrator - PRE - job 17 of 22

As a Staff Systems Engineer - Splunk Administrator at Visa, you will be responsible for designing, building, and operating our Observability platform solutions. Your role will involve ensuring the platform's availability, performance, security, and reliability, while collaborating with various product teams. You will also drive iterative improvements and innovations in processes and tools to enhance our Logging Platform's effectiveness for our global customers.

To excel as a Staff Systems Engineer - Splunk Administrator at Visa, candidates should possess strong technical skills in systems engineering, coding, debugging, and testing. Experience with Splunk and Observability solutions is crucial. Additionally, strong problem-solving abilities and leadership qualities will help you navigate complex challenges and work collaboratively in Agile Scrum teams.

The Staff Systems Engineer - Splunk Administrator role at Visa is a hybrid position. This means you will have the flexibility to work remotely and in the office. Employees in hybrid roles are typically expected to be in the office 2-3 days a week, fostering collaboration and teamwork while still enjoying the benefits of remote work.

A typical day for a Staff Systems Engineer - Splunk Administrator at Visa involves collaborating with product development teams to solve engineering challenges, performing system design and management tasks, optimizing system performance, and ensuring security measures are in place. You will also participate in Agile ceremonies with your Scrum team, where you'll discuss ongoing projects, identify areas for improvement, and drive innovations in our Observability solutions.

At Visa, career growth opportunities for a Staff Systems Engineer - Splunk Administrator are plentiful. You can advance to higher engineering roles, explore leadership opportunities, or specialize further in areas like cloud architecture or data analytics. Continuous learning and development are encouraged through training programs, mentorship, and participation in innovative projects.

Clearly outline your experience with Splunk, detailing any specific projects where you have used it for monitoring, analysis, or operations. Mention your familiarity with Splunk's administrative features, including user management, data ingestion, and dashboard creation.

Use the STAR method (Situation, Task, Action, Result) to describe the problem, your role, the actions you took to resolve it, and the outcome. Highlight your problem-solving skills, technical qualifications, and teamwork in addressing the issue.

Discuss methods such as redundancy, monitoring, incident response plans, and routine maintenance schedules that you've implemented to ensure system reliability. Providing examples of past successful initiatives will add depth to your response.

Elaborate on your role within Agile teams, mentioning specific methodologies like Scrum or Kanban, your contributions during sprints, and how you collaborated with product owners and stakeholders to deliver high-quality results.

Talk about your proactive approach to continuous learning through resources like online courses, tech conferences, professional groups, or keeping up with industry publications. Highlight any certifications or trainings relevant to systems engineering.

Discuss a systematic approach to debugging, including monitoring, logging, and using visualization tools to trace issues. Be prepared to share an example of a particularly challenging debugging experience and how you resolved it.

Highlight best practices for security, such as implementing least privilege access, encryption, regular audits, and keeping software updated. Providing examples of previous security challenges and how you addressed them will strengthen your answer.

Cite specific techniques used for performance optimization, such as load balancing, caching strategies, and resource allocation adjustments. Always link your actions to measurable outcomes, like reduced latency or increased transaction throughput.

Describe your experience with automation tools and practices, such as scripting or infrastructure as code (IaC). Illustrate how automation has improved efficiency or reliability in your previous roles.

Discuss your diplomatic approach to conflict resolution, emphasizing open communication, understanding different perspectives, and seeking win-win solutions. Share an example of a past conflict resolution scenario for concrete proof.