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Systems Analyst - job 10 of 21

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The Problem Analyst will hold responsibility for analyzing and conducting Major Problem Review of complex IT issues, identify the Root Cause, Improvement Actions, Enterprise remediations etc. The role also involves working with multiple stakeholders across technical teams, Senior Leadership, data analysis, Internal & External audits, continuous improvements, and governing problem Management process throughout its lifecycle. The position will oversee the problem management process within the service management tool, ServiceNow.

Essential Functions:

Lead Major Problem Review discussion to identify the root cause and remediation for high priority incidents
Responsible for the effective on-going development, testing, maintenance and implementation of the Problem Management process in a global environment
Understand and adhere to defined Visa Configuration, Incident, Change and Problem management process including ITSM Compliance, policy compliance, documentation, testing and approvals.
Provide audit and compliance support for all internal and external audits for the problem process.
Enhanced knowledge of the platform or other ITSM Process through participation in professional organizations and self-study.
Ensure process activities are performed at a high level of quality and that it meets associated Service Level Agreements.
Educates users, monitors Operational Level Agreement (OLA) compliance, and continually assesses and improves enterprise-wide Problem Management process, considering internal and external audit requirements
Produces up-to-date incident reporting for a large and varying Visa audience
Monitors metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Problem Management
Manages relationships with key stakeholders and other process management teams to provide a consistent delivery framework
Create, Update and maintain process guides or documents

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$75000K

$95000K

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What You Should Know About Systems Analyst, Visa

As a Systems Analyst at our company in Ashburn, you'll have the exciting opportunity to dive deep into the intricate world of IT issues and enhance overall system performance. Your main responsibility will be conducting Major Problem Reviews, which are essential for identifying the root cause of complex IT issues and implementing necessary improvements. Collaborating with various stakeholders, including technical teams and senior leadership, is key as you analyze data and manage both internal and external audits. Proficiency with ServiceNow will be important, as you'll oversee the problem management process within this tool. In this role, you'll not only lead discussions focused on high-priority incidents but also ensure compliance with ITSM policies and procedures. We value continuous improvement, which means you'll also be tasked with monitoring operational compliance and striving to meet critical Service Level Agreements (SLAs). As a Systems Analyst, you will play a crucial part in managing relationships with critical stakeholders and improving problem management processes across the board. If you're looking for a hybrid position that allows flexibility while contributing to transformative projects, we invite you to explore this role further. Join us in shaping the future of IT management and ensure that our processes are both effective and efficient!

Frequently Asked Questions (FAQs) for Systems Analyst Role at Visa

What are the responsibilities of a Systems Analyst at our company in Ashburn?

The Systems Analyst is responsible for analyzing and conducting Major Problem Reviews for complex IT issues. This includes leading discussions to identify root causes and remediation for high-priority incidents, developing and maintaining Problem Management processes, ensuring compliance with ITSM policies, and managing relationships with stakeholders.