Senior Director, Technology Operations - Transformation and Change Management - job 1 of 2

Position Summary...

What you'll do...

We are seeking a strategic and dynamic Senior Director of Transformation and Change Management to oversee the development and execution of the technology operating model for our international portfolio. This senior leader will be responsible for shaping and executing an integrated operating model aligned with our current technology strategy, long-range plan, and future ambitions. The role will focus on enhancing our ways of working and cost structure while ensuring seamless connection between our international markets and the enterprise-level technology organization. This role will also ensure a strong change management strategy to enable the successful adoption of the operating model.

What You'll Do:

Operating Model Strategy & Design:

• Design and implement a future-focused technology operating model that aligns with the company’s technology strategy, long-range plan, and future ambitions.

• Define the structure, governance, and processes that connect international markets to the enterprise operating model, ensuring consistency while enabling local market agility.

• Establish clear frameworks to optimize technology delivery, innovation, and cost efficiency across regions.

Transformation Leadership:

• Lead cross-functional initiatives to drive large-scale transformation, ensuring alignment with business goals and market needs.

• Partner with senior leaders across technology, product management, business units, and markets to shape and deliver change programs that improve operational effectiveness and accelerate growth.

• Identify and address structural and operational gaps, ensuring the successful evolution of the technology function.

Change Management:

• Design and execute comprehensive change management strategies to ensure the adoption and sustainability of the new technology operating model.

• Develop communication plans and stakeholder engagement strategies to drive awareness, alignment, and commitment across international markets.

• Implement mechanisms to monitor and measure the impact of change initiatives, adapting approaches as needed to ensure successful outcomes.

• Support leaders and teams through the change journey by providing tools, resources, and frameworks that facilitate smooth transitions and minimize disruption.

• Foster a culture of change readiness and continuous improvement across the technology organization.

Process Optimization and Ways of Working Innovation:

• Assess opportunities to improve and automate processes aligned with our fit-for-purpose operating model.

• Develop and implement new ways of working that promote collaboration, agility, and efficiency across the international technology organization.

• Foster a culture of continuous improvement by embedding lean processes and best practices.

• Ensure effective knowledge sharing and collaboration between international markets and the enterprise technology team.

Cost Structure Optimization:

• Define and implement strategies to optimize the cost structure while maintaining delivery excellence.

• Partner with Finance and Technology leaders to align operational efficiencies with financial objectives.

• Drive financial transparency and accountability across international technology programs.

Stakeholder Engagement & Communication:

• Collaborate with executive leadership across the CTO organization, business units, and international markets to ensure alignment and successful execution of the transformation strategy.

• Communicate the vision, roadmap, and progress of the transformation initiatives to senior stakeholders and the broader organization.

• Build strong partnerships to drive buy-in and sustain long-term change.

What You’ll Bring:

• 12+ years of experience in technology transformation, operating model design, and strategic change management within a large, complex organization or management consulting capacity

• Proven track record of leading large-scale transformations across geographies, including designing and implementing new operating models.

• Deep expertise in change management methodologies (e.g., ADKAR, Prosci) and experience driving organizational adoption at scale.

• Strong understanding of modern technology practices, including agile delivery, product-centric models, and technology financial management.

• Demonstrated ability to influence and collaborate with senior executives and diverse stakeholder groups across functions and regions.

• Exceptional strategic thinking, problem-solving, and analytical skills with the ability to balance long-term vision with operational realities.

• Excellent communication skills with the ability to articulate complex strategies clearly and effectively.

• Experience within international or multi-market environments is preferred.

Success Factors:

• Ability to navigate complexity and ambiguity while driving clarity and alignment.

• Strong leadership presence with a collaborative and inclusive mindset.

• Capacity to balance strategic vision with hands-on execution.

• Expertise in building change management capabilities and embedding a culture of adaptability.

• Passion for driving innovation and continuous improvement across teams and geographies. This role offers a unique opportunity to shape the future of our technology function across international markets and play a key role in delivering our strategic ambitions.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.
Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging- unique styles, experiences, identities, ideas and opinions of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Leadership Expectations
Respect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members.

Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.

Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Sunnyvale, California US-04396:The annual salary range for this position is $169,000.00-$338,000.00

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Bentonville, Arkansas US-10735:The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

840 W California Ave, Sunnyvale, CA 94086-4828, United States of America