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(USA) Store Manager - Supercenter - job 1 of 5

Position Summary...

What you'll do...

Develops communicates and leverages a strategic vision aligned with company market and local plans and tactics to direct the management teamand management and hourly associates in facility operations merchandising and company direction Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as highturnover significant engagement issues inexperienced associates and recruiting challenges in an experienced highly competitive market requiringongoing and proactive recruitment hiring training mentoring succession planning duty assignment performance evaluation recognition anddiversity awareness across multiple levels of the organization Upholds the companys Open Door Policy: in a dynamic multifaceted environment by meeting with associates and listening to concerns researchingissues leveraging necessary resources for complex timesensitive requests reviewing company policies and procedures teaching and drivingconsistency in responsiveness and resolution across managerial levels within the facility and providing resolution for associates including proactivelyseeking out associate comments and concerns by meeting with associates in their work areas Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues effectivelynavigating an environment with challenging compliance requirements and high levels of necessary controls developing and maintaining relationshipswith federal state and local officials holding hourly associates and managers accountable analyzing and interpreting reports implementing andmonitoring asset protection and safety controls maintaining quality assurance standards overseeing safety and operational reviews developing andimplementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives Initiates directs and participates in community outreach programs in a high visibility potentially highprofile and dynamic environment with thepossibility of significant media attention requiring ongoing engagement and a high interface with the community and corporate by encouraging andsupporting associates and managers in serving as good members of the community establishing and maintaining relationships with key individuals orgroups in the community and media as the representative for the company presenting the companys perspective to various external organizationsfollowing the companys media guidelines navigating organizational resources and barriers to autonomously and effectively respond to challengingmedia requests and championing companysponsored programs events and sustainability efforts to associates customers and the local communityin order to emphasize the facility as part of the community Drives the financial performance of the facility by ensuring that sales and profit goals are achieved maintaining a strategic holistic and analyticalbusiness perspective anticipating and accounting for key performance indicators executing process improvements and productivity tools leading themanagement team in controlling expenses to ensure they are indexed to sales interfacing with market teams to drive margins and increase salesdeveloping and implementing plans to correct any deficiencies in financial performance in the facility overseeing the creation of budgets and leadingthe analysis of economic trends and community needs for budget forecasting Models enforces and provides direction and guidance to hourly associates and managers within a highly challenging labor environment forexample significant recruitment and engagement issues high turnover on proper customer service approaches and techniques to ensure customerneeds complaints and issues are successfully resolved within company guidelines and standards Drives sales in the facility by accounting for multiple dynamic indicators for example external environment merchandising customer and associatebase replenishment sales windows ensuring effective merchandise presentation including accurate and competitive pricing proper signing and in stockand inventory levels budgeting and forecasting sales and assessing economic trends and community needs Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Storestandards and standard operating procedures creating an engaging and inclusive environment within the Academy Store for example a highperformance culture integrating and including Academy associates in leadership and store meetings and activities that supports associateengagement in the overall facility engaging the trainees during their store assignment for example being available to trainees providing jobshadowing opportunities acting as a culture champion engaging the customers within the Academy training format and maintaining a high level ofcustomer service within the facility serving as a visible operations champion in the Academy program for example welcoming and introductions tonew trainee group speaking on relevant business experience acting as an Academy advocate across the supported markets and participating inthe talent planning and succession planning within the supported markets Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementingbusiness strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supportingresource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvementopportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruitingselecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new andexisting talent Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices developing consequences for violations or noncompliance and supporting the Open Door Policy: Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leadingkey community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriatebusiness plans and initiatives and supporting associate efforts in these areas Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$170,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50
nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years
general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5
exempt associates/employees, including performance management, mentoring, hiring, and termination.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Effective January 26, 2019 - associates will be required to successfully complete all job required trainings and assessments
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store, Running a fresh or dry grocery area

Primary Location...

1910 Martin Luther King Blvd, Malvern, AR 72104-2203, United States of America
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Average salary estimate

$140000 / YEARLY (est.)
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$110000K
$170000K

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What You Should Know About (USA) Store Manager - Supercenter, Walmart

Are you ready to take the next step in your career as a Store Manager at Walmart Supercenter in Malvern, AR? In this exciting role, you will be responsible for shaping the experience of both your team and customers through leadership that inspires excellence. You will work closely with management and hourly associates, guiding them through operational challenges while ensuring compliance with company policies. You'll take charge of key initiatives such as community engagement, financial performance, and maintaining high safety standards. Your ability to connect with staff and customers alike will be paramount, and you'll have opportunities to drive sales and elevate the store's performance through strategic planning. As you oversee various aspects of the business, you can expect to cultivate a culture centered around respect, integrity, and customer service. Employees will look to you for coaching and support, especially in a dynamic retail environment marked by recruitment and training demands. You will also play an integral role in sustaining company values like diversity and continuous learning. At Walmart, we believe in fostering growth and providing pathways for education and career advancement – all while offering competitive pay and great benefits! If you're motivated to lead, develop talented teams, and serve your community, then this position is the right fit for you!

Frequently Asked Questions (FAQs) for (USA) Store Manager - Supercenter Role at Walmart
What are the main responsibilities of a Store Manager at Walmart Supercenter?

As a Store Manager at Walmart Supercenter, you will oversee all aspects of store operations, including team leadership, customer service, and financial performance. You’ll ensure compliance with company policies, manage inventory levels, and create a positive work environment for associates. You will also engage with the community, drive sales, and implement strategies that align with company goals.

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What qualifications are needed to become a Store Manager at Walmart Supercenter?

To qualify for the Store Manager position at Walmart Supercenter, you need a Bachelor’s Degree and at least 2 years of general management experience, which includes financial accountability. Alternatively, you can have 4 years of general management experience with 4 years of supervising both nonexempt and exempt associates. Experience in a retail environment is highly valued.

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How does Walmart Supercenter support employees' career growth as a Store Manager?

Walmart Supercenter is committed to employee development, especially for Store Managers. Through programs like Live Better U, associates can take advantage of educational benefits, from high school completion to bachelor’s degrees, completely covered by the company. This fosters a culture of continuous learning and encourages career advancement.

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What type of benefits can Store Managers at Walmart Supercenter expect?

Store Managers at Walmart Supercenter can expect a comprehensive benefits package that includes medical, dental, and vision coverage, a competitive 401(k) plan, paid time off, performance bonuses, and numerous other financial perks. Additionally, you'll enjoy a supportive work environment that values your contributions and well-being.

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What is the annual salary range for a Store Manager at Walmart Supercenter?

The annual salary range for a Store Manager at Walmart Supercenter in Malvern, AR, is between $110,000 and $170,000, with additional compensation such as quarterly performance bonuses and regional pay adjustments. The final salary can also depend on factors such as store performance and local market conditions.

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Common Interview Questions for (USA) Store Manager - Supercenter
What leadership qualities do you consider essential for a Store Manager?

For a Store Manager, essential leadership qualities include effective communication, the ability to inspire and motivate a diverse team, and strong problem-solving skills. It’s important to demonstrate adaptability and resilience, especially in a dynamic retail environment.

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How would you handle a conflict between team members?

When addressing a conflict between team members, I would first facilitate a private discussion to understand each person's perspective. Next, I would encourage them to collaborate on finding a solution, emphasizing teamwork and mutually beneficial outcomes. It’s all about building trust and fostering a respectful environment.

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Can you describe a time when you improved a process in the store?

Certainly! At my previous position, I noticed inefficiencies in inventory management. I initiated a new tracking system that streamlined inventory audits and significantly reduced stock discrepancies, leading to better product availability and customer satisfaction. Metrics showed improved accuracy scores within a few months.

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What strategies would you implement to enhance customer satisfaction?

To enhance customer satisfaction, I would focus on training associates in effective communication and customer service. Regularly gathering customer feedback is key, and I would implement changes based on that feedback to improve the shopping experience tailored to customers’ evolving needs.

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How do you prioritize tasks in a busy environment?

In a busy environment, I prioritize tasks based on urgency and impact. I maintain a daily list and delegate tasks where possible to ensure that critical store operations and customer needs are met without sacrificing the quality of other operations.

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What approach do you take to meet sales goals?

Meeting sales goals requires a comprehensive approach. I would analyze sales data to identify trends, engage with associates for feedback on merchandising strategies, and implement promotional activities tailored to the local market to drive traffic and sales.

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How do you keep your team motivated during challenging times?

I keep my team motivated by maintaining open communication and recognizing individual and team achievements. I encourage team-building activities and emphasize the importance of our shared goals, especially during challenging periods, to help everyone stay focused and connected.

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What methods do you use for training new associates?

For training new associates, I use a structured approach that incorporates hands-on demonstrations, mentoring, and encouraging questions. I create an engaging learning environment to make training enjoyable and ensure they understand their roles effectively.

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How do you handle customer complaints?

When handling customer complaints, I actively listen to the customer’s concerns, empathize with their situation, and assure them that their feedback is valued. I work to resolve the issue promptly and strive for a resolution that leaves the customer satisfied, turning potentially negative experiences into positive ones.

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What do you consider your biggest achievement as a Store Manager?

My biggest achievement as a Store Manager was leading my team through a major store renovation while maintaining high sales and customer satisfaction scores. We implemented new merchandising strategies that resulted in an overall sales increase of 20%, demonstrating the effectiveness of teamwork and planning.

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Full-time, on-site
DATE POSTED
April 9, 2025

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