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(USA) Frontend Coach - job 3 of 12

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

6300 W Brown Deer Rd, Brown Deer, WI 53223-2233, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
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$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Frontend Coach, Walmart

Join the team at Walmart as a Frontend Coach in Brown Deer, WI, where your impact can be felt throughout our store and beyond! In this vital role, you’ll lead and develop associates by providing hands-on training, actively listening, and providing constructive feedback. Your passion for exceptional customer service will shape the experience of customers and associates alike as you model our 'One Best Way' service standards. You will be responsible for driving the financial performance of your area by analyzing profit and loss statements and ensuring effective inventory flow. Collaborating with your team, you will implement strategies that reduce shrink and enhance profit margins. Building a high-performing team rests on your shoulders, and your skills in hiring, training, and mentoring will empower associates to reach their full potential. We’re looking for someone who values diversity and inclusion, fostering a culture where everyone feels respected and supported. You’ll also play a part in broader community outreach programs, driving initiatives that connect us with the communities we serve. If you’re eager to make a positive impact and grow professionally in a fast-paced retail environment, Walmart is the perfect place for you. We're excited to offer competitive pay, excellent health benefits, and the chance for professional development through programs like Live Better U. If you're ready to lead by example and inspire those around you, we want to hear from you!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach Role at Walmart
What are the responsibilities of a Frontend Coach at Walmart?

As a Frontend Coach at Walmart, you will be responsible for leading and developing associates through effective coaching and feedback. This includes conducting training sessions, analyzing financial performance, and driving customer service initiatives. You’ll also foster a supportive work culture by promoting diversity and ensuring all associates feel valued while managing operational efficiencies in your designated areas.

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What qualifications are required for the Frontend Coach position at Walmart?

To qualify for the Frontend Coach position at Walmart, you typically need at least two years of college, one year of retail experience combined with one year of supervisory experience, or two years of general work experience with one year of supervisory experience. Additionally, candidates who supervise departments that sell firearms must complete a firearms-specific Criminal Background Check and training.

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How does Walmart support the development of Frontend Coaches?

Walmart is committed to the growth of its Frontend Coaches through comprehensive training programs and initiatives like Live Better U, which covers educational programs from high school completion to bachelor’s degrees. Coaching and mentoring are pivotal in this role, ensuring you have both the support and resources needed to thrive.

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What benefits can Frontend Coaches expect at Walmart?

Frontend Coaches at Walmart enjoy a wide array of benefits, including competitive pay, health insurance (medical, dental, and vision), a 401(k) plan, paid time off, and opportunities for bonuses based on performance. Additionally, Walmart provides educational assistance through tuition reimbursement for a variety of learning programs.

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What is the salary range for the Frontend Coach position at Walmart?

The salary range for the Frontend Coach role at Walmart is between $65,000.00 and $80,000.00 annually, with potential for additional performance-based bonuses. Factors such as location or department performance may further influence compensation.

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Common Interview Questions for (USA) Frontend Coach
What experience do you have in coaching and developing employees?

When answering this question, provide specific examples of your coaching methods and how they’ve helped to improve team performance. Highlight any relevant metrics or results achieved through your leadership to demonstrate your impact.

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How do you handle conflicts between team members?

To address this question effectively, mention your approach to conflict resolution, focusing on active listening, mediation skills, and fostering open communication to reach fair solutions. Share an example where you successfully managed conflict.

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Can you explain how you prioritize tasks in a busy retail environment?

Share your strategies for managing multiple responsibilities effectively, such as using tools to organize tasks, delegating duties to team members, and setting clear timelines to ensure the smooth operation of the store.

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What does great customer service mean to you?

Articulate your view of exceptional customer service by emphasizing attentiveness, empathy, and problem-solving. Provide examples of when you went above and beyond to meet a customer's needs.

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How do you ensure your team meets sales goals?

Discuss your methods for analyzing performance data, setting realistic targets, and motivating your team. Include any incentive programs and how you track and celebrate achievements as a team.

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Describe a time when you implemented a change in store operations?

Select a specific instance where you successfully introduced a new process or technology. Explain the reasoning behind the change and detail how you communicated and trained your team to adapt.

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What strategies do you use to mentor new associates?

Share your approach to onboarding and developing new team members, focusing on personalized training, regular check-ins, and providing constructive feedback. Highlight any mentoring programs you've initiated or participated in.

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How do you keep yourself and your team motivated during challenging times?

Discuss techniques you use to maintain morale, which could include setting short-term goals for success, fostering team camaraderie, and leading by example. Share an experience where your leadership positively affected your team's motivation.

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How do you analyze financial performance and what steps do you take to improve it?

Explain your understanding of key performance indicators such as P&L statements and your processes for identifying areas of improvement. Discuss any successful strategies you've implemented in the past to enhance profitability.

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What diversity and inclusion initiatives have you implemented in previous roles?

Mention specific initiatives aimed at promoting a diverse workplace, share examples of programs or training you've supported, and emphasize the positive impact these efforts have had on team dynamics and company culture.

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Full-time, on-site
DATE POSTED
April 11, 2025

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