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(USA) GM Coach - job 1 of 2

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices Respect the Individual Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

5245 Rangeline Service Rd S, Mobile, AL 36619-9541, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
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$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) GM Coach, Walmart

Are you ready to take the lead as a GM Coach at Walmart in Mobile, AL? This role is more than just a job; it's an opportunity to inspire and develop your team while driving performance and exceptional customer service. As a GM Coach, you'll be responsible for guiding your team through effective training and communication, ensuring that everyone is aligned with our business objectives. You’ll get out on the floor, providing valuable feedback to your associates while modeling the best practices in customer service. We cherish the feedback from customers and continually strive for excellence, so expect to handle customer issues with grace and speed. Financial oversight is also a key part of this role; you'll analyze profit and loss statements and help set budgets to ensure our store thrives. A big part of your job will be creating an inclusive environment where everyone feels valued, and having the initiative to push for team development and recognition will help retain and attract the best talent. Alongside these responsibilities come diverse benefits, including health coverage, retirement plans, and education opportunities through the Walmart-paid Live Better U program, which can further enhance your career. If you’re passionate about leadership and ready to contribute to a vibrant community, this could be the perfect fit for you. Join us at Walmart in Mobile and start making a difference today!

Frequently Asked Questions (FAQs) for (USA) GM Coach Role at Walmart
What are the key responsibilities of a GM Coach at Walmart in Mobile, AL?

As a GM Coach at Walmart in Mobile, AL, you will lead and develop your team, focusing on training, providing constructive feedback, and ensuring top-tier customer service. You'll be in charge of financial performance and will evaluate profit-and-loss statements, budgeting, and controlling expenses. You will also implement action plans to improve customer experiences and lead change efforts in line with company objectives.

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What qualifications do I need to apply for the GM Coach position at Walmart?

To apply for the GM Coach position at Walmart, you should have at least two years of college education or relevant experience in retail combined with supervisory experience. Ideally, you’ll also have a background that includes managing teams and handling customer service requests, which will equip you for this role's challenges.

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What are the benefits of being a GM Coach at Walmart in Mobile, AL?

Being a GM Coach at Walmart in Mobile, AL comes with a competitive salary ranging from $65,000 to $80,000, along with performance-based bonuses. You will also enjoy a comprehensive benefits package that includes health coverage, 401(k) plans, paid vacation time, and educational benefits through Live Better U that cover your tuition and fees for various programs.

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How does the GM Coach role contribute to Walmart's mission?

The GM Coach role is integral to Walmart's mission by fostering a culture of integrity, respect, and exceptional customer service. By building strong teams and driving performance while keeping customer satisfaction at the forefront, GM Coaches help Walmart achieve its goal of being a regenerative company that positively impacts associates and the community.

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What opportunities for advancement exist for GM Coaches at Walmart?

GM Coaches at Walmart have various pathways for advancement within the company. With additional experience and continued success, you can move into higher management roles or specialized positions that focus on different aspects of store operations, operations strategy, and corporate roles. Walmart encourages continuous professional development.

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Common Interview Questions for (USA) GM Coach
Can you describe your leadership style as a GM Coach?

When answering this question, focus on how you adapt your leadership style to meet the needs of your team and enhance their performance. Highlight examples of how you’ve motivated your team, handled challenges, and created an inclusive culture.

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How do you handle a conflict between team members?

To effectively respond, demonstrate your conflict resolution skills by discussing your steps to mediate the situation fairly, encourage open communication, and foster a collaborative atmosphere that benefits both parties.

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What strategies do you use to improve customer service?

Share specific strategies that you have successfully implemented in the past, such as training initiatives, enhancing communication skills, and creating an environment where feedback from associates leads to continuous improvement in customer service.

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How do you prioritize your daily tasks as a GM Coach?

Be prepared to discuss your organizational skills and how you identify the most important tasks based on business objectives, team needs, and customer requirements. Mention techniques like making checklists or using management software.

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What role does data play in your decision-making process?

Highlight the importance of data in understanding customer behavior, sales trends, and team performance metrics, and how you utilize this information to make informed decisions that drive operational success.

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Tell me about a time you drove significant change in your previous role.

Provide a specific example showcasing your leadership skills, determination, and the positive outcomes of the changes implemented under your guidance. Discuss how you communicated and led your team through that transition.

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What methods do you use to train new employees?

Emphasize your structured approach to training, which includes hands-on learning, providing resources, and creating a supportive environment where new team members can ask questions without hesitation.

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How do you ensure a diverse and inclusive workplace?

Discuss your commitment to diversity and inclusion by sharing specific initiatives you've led or participated in that promote equality, bring awareness to biases, and create a workplace where everyone feels welcome.

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How do you measure the success of your team?

Explain the specific metrics and feedback mechanisms you use to evaluate team performance, such as customer satisfaction rates, sales data, and individual assessments, combining both quantitative and qualitative measures.

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Why do you want to work for Walmart as a GM Coach?

Articulate your enthusiasm for Walmart's mission and values, and express how you align with them. Share regarding your desire to contribute positively to both the team and the community that Walmart serves.

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Full-time, on-site
DATE POSTED
April 16, 2025

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