Retail Sales Associate (Seasonal)

As a Retail Sales Associate (Seasonal) at Warrior Sports, your primary responsibilities include providing exceptional customer service, utilizing product knowledge to assist shoppers, processing sales transactions, maintaining store organization, and ensuring product security. You’ll greet customers, understand their needs, and guide them through purchasing decisions, all while promoting the New Balance brand.

To apply for the Retail Sales Associate (Seasonal) position at Warrior Sports, you must be at least 18 years old. While previous retail experience is preferred, it’s not a requirement. Strong customer service skills, effective communication, and a strong team-oriented mindset are key to succeeding in this role.

At Warrior Sports, Retail Sales Associates are trained in exceptional customer service practices and product knowledge. With the GUEST service model, you will learn how to engage customers effectively, solve their queries, and provide tailored recommendations based on their needs. This training helps create a memorable shopping experience that reflects positively on the New Balance brand.

The schedule for a Retail Sales Associate (Seasonal) at Warrior Sports is flexible and may include weekends and holidays. You’ll need to be adaptable as the holiday season can be busy, but it’s also a time to engage with customers and share your passion for sports.

A successful Retail Sales Associate (Seasonal) at Warrior Sports is approachable, enthusiastic, and able to communicate effectively with customers. Being a team player and possessing strong problem-solving skills are also essential, as they help foster a supportive environment for both customers and colleagues.

When faced with a difficult customer, staying calm and composed is crucial. Listen to their concerns attentively, empathize with their situation, and then offer a practical solution. Approach the situation positively, reinforcing that you're there to help them find what they need.

Discuss any previous experiences where you engaged in upselling or cross-selling products. Highlight how your familiarity with effective communication and understanding customer needs has contributed to successful sales conversations.

Choose a specific example where you exceeded customer expectations. Emphasize how your initiative or extra effort made their experience memorable, and what positive feedback you received as a result.

In busy times, prioritizing tasks is essential. Focus first on customer interactions, ensuring they feel welcomed and attended to. Once the customers are engaged, organize the store efficiently, tackling any urgent tasks without compromising service quality.

Familiarize yourself with Warrior Sports' history, its acquisition by New Balance, and its reputation for high-performance sports gear. Discuss key products like lacrosse sticks and hockey equipment which reflect the brand's commitment to athlete performance.

To educate a customer on a product, start by asking questions about their needs. Then, clearly explain product features and benefits in straightforward language, making sure to connect those attributes to their specific requirements.

Maintaining organization begins with regular checks throughout your shift to ensure products are labeled and neatly displayed. Following a cleaning schedule and arranging products logically allows for a better shopping experience and promotes sales.

Adopt a proactive approach to learning by reading product manuals, engaging with training sessions, and collaborating with colleagues. Keeping a note of questions or features worth discussing during customer interactions can also be helpful.

Flexibility is key; you should assess customer volumes throughout the day and adjust your priorities accordingly. Developing a routine that can accommodate busy times while remaining prepared for lulls is essential to manage your responsibilities effectively.

Express your passion for sports and retail, emphasizing how working for Warrior Sports aligns with your interests. Highlight your dedication to customer service and how you can contribute to the team, making the shopping experience enjoyable.