Operations Business Support Analyst (Open to hiring at the Sr. Level)

The Operations Business Support Analyst at Wellmark is responsible for supporting systems and applications across various business areas. This includes analyzing and defining business requirements for system modifications, executing test cases to ensure quality, troubleshooting system issues, and communicating with team members and stakeholders for a cohesive workflow. Additionally, this role involves mentoring team members and ensuring compliance with corporate policies and procedures.

To apply for the Operations Business Support Analyst position at Wellmark, candidates should have an associate’s degree or equivalent work experience. A minimum of 2 years in business analysis, systems configurations, or related experience is required, or 3 years in health insurance operations. Strong analytical and communication skills, along with proficiency in Microsoft Office Suite, are essential for success in this role.

Candidates for the Operations Business Support Analyst role at Wellmark should exhibit strong analytical problem-solving skills, attention to detail, and effective time management abilities. Being a proactive self-starter and having expertise in health insurance claims concepts, as well as familiarity with Agile/Product Methodology, are highly valued. Proficiency in both written and verbal communication is vital for collaboration within the team and with external stakeholders.

Wellmark stands out as an employer committed to the well-being of its members, focusing on sustainability and innovation. As an Operations Business Support Analyst at Wellmark, you can expect a team-oriented environment where your contributions truly matter. With unique benefit offerings and a supportive culture that promotes professional growth, Wellmark offers an enriching workplace for those passionate about making a difference in the insurance industry.

As an Operations Business Support Analyst at Wellmark, you will have the chance to coach and mentor newer team members. This collaborative environment fosters knowledge-sharing and growth, helping both you and your colleagues sharpen your skills. Mentorship is an integral part of Wellmark's culture, allowing for continuous learning and professional development.

When answering this question, it's important to detail specific roles you've held that involved business analysis within the insurance sector. Highlight your major achievements and how your experience aligns with Wellmark's needs, demonstrating your understanding of the industry and any relevant systems you’ve worked with.

In your response, you can discuss methodologies you've used, such as writing detailed test cases, utilizing various testing techniques, and collaborating with team members to create comprehensive test plans. Mention how you document your findings and ensure that the outcomes align with business requirements.

A strong answer would illustrate your time management skills and your approach to prioritization. Discuss specific tools or techniques you use to organize tasks, and provide an example of a time you successfully managed conflicting priorities to accomplish your goals.

This is your chance to showcase your problem-solving skills. Outline the situation, your analysis and reasoning, the steps you took to address the challenges, and the successful outcome. Highlighting your analytical thinking will demonstrate your value to Wellmark.

Share an example where you identified inefficiencies in a process and the steps you took to analyze and improve it. Discuss the impact of your improvements and how they benefited the team or company, emphasizing your analytical and proactive approach.

Discuss your strategies for communication such as regular updates, using clear and concise language, and maintaining open channels for feedback. Share examples of how effective communication has helped you facilitate collaborations and resolve issues.

Mention the tools you’ve previously used in your roles, focusing on software related to project management, business analysis, and data analysis. Highlight your proficiency and any certifications you may hold that will benefit your work at Wellmark.

In your answer, describe your strategy for learning new systems, such as taking training courses, seeking mentorship, or hands-on practice. Emphasize your adaptability and readiness to embrace new technologies or methodologies in your role.

Here, express your passion for helping others and making a difference in your community. Link your motivations to Wellmark's mission and values, demonstrating how they resonate with your personal and professional goals.

Discuss metrics and key performance indicators you utilize to evaluate project success. Share examples that illustrate how you have tracked and reported on the outcomes of previous projects, emphasizing your result-driven approach.