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Vice President, Client Processing Manager I - Conventional Trust

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of  Vice President, Client Processing Manager I - Conventional Trust  to join our  Corporate Trust Operations team. This role is located in  Pittsburgh, PA, and will work a Hybrid schedule (3 days per week in-office required) .

In this role, you’ll make an impact in the following ways:

  • Manage a staff who process Lost Security, Lost Holder/Account Maintenance and Written Correspondence transactional support functions for bondholders/clients
  • Knowledge of SEC Regulations and management of daily report is critical
  • Acts as the team’s initial point of contact for issues requiring escalation 
  • Manages the daily transactional workflow within the team(s) and aligns team resources accordingly to complete daily tasks
  • Prepares performance reviews and provides ongoing feedback to staff
  • Knowledge of Transtar, workflow system, and collecting data for monthly metrics/KPD’s is helpful
  • Contributes to the achievement of team objectives

To be successful in this role, we’re seeking the following:

  • Bachelor’s degree or the equivalent combination of education and experience is required
  • 4-5 years of total work experience is preferred with at least 0-1 years in management 
  • Fundamental understanding of Lost Securities, SEC Regulation X-17 Rule 240, Lost Holder, Account Maintenance and Check Replacement 
  • Understanding of daily reports and the essential steps to process lost security correspondence including SEC turnaround time
  • Understand legal documents/requirements sufficient to process request associated with transactions within the scope of this department
  • Knowledge of monthly reporting/metrics – KPD’s, Bankwide and audit

At BNY, our culture speaks for itself. Here’s a few of our awards:

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

What You Should Know About Vice President, Client Processing Manager I - Conventional Trust, BNY

Join BNY as our Vice President, Client Processing Manager I - Conventional Trust and be part of a dynamic team where your growth and success are a priority. Located in Pittsburgh, PA, this hybrid role requires you to be in the office three days a week, immersing yourself in an engaging workplace that values innovation and inclusivity. In this leadership position, you will oversee a dedicated staff responsible for managing functions such as Lost Security and Written Correspondence for our bondholders and clients. Your expertise in SEC Regulations will be invaluable as you act as the initial point of contact for escalated issues, ensuring that the daily workflow runs smoothly and that team resources are effectively aligned. Your leadership will shape performance reviews and ongoing feedback, contributing to the team's objectives and overall success. We're looking for someone with a Bachelor's degree and at least 4-5 years of experience, including a solid foundation in Lost Securities and regulatory compliance. If you're ready to make an impact in a leading global financial services company that manages nearly 20% of the world's investible assets, this is the role for you. Together, we can continue to create solutions that benefit communities and individuals worldwide.

Frequently Asked Questions (FAQs) for Vice President, Client Processing Manager I - Conventional Trust Role at BNY
What qualifications are needed for the Vice President, Client Processing Manager I - Conventional Trust position at BNY?

To qualify for the Vice President, Client Processing Manager I - Conventional Trust role at BNY, candidates need a Bachelor's degree or an equivalent combination of education and experience. A preferred 4-5 years of work experience, including at least 0-1 years in a management role, is essential. A strong understanding of SEC Regulations, particularly SEC Regulation X-17 Rule 240, is crucial for this position, along with knowledge of Lost Securities and account maintenance processes.

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What are the primary responsibilities of the Vice President, Client Processing Manager I at BNY?

In the Vice President, Client Processing Manager I role at BNY, you will manage a team that processes Lost Security and account maintenance functions for bondholders. Key responsibilities include overseeing daily operations, acting as the escalation point for issues, preparing performance reviews, and ensuring the team meets its objectives. You will also be responsible for managing the daily transactional workflow and aligning resources effectively.

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What is the work environment like for the Vice President, Client Processing Manager I - Conventional Trust at BNY?

The work environment for the Vice President, Client Processing Manager I - Conventional Trust at BNY is collaborative and innovative, valuing diversity and inclusion. This hybrid role allows you to work three days in office in Pittsburgh, PA, fostering interpersonal connections while enjoying flexibility. BNY's culture empowers employees to grow and succeed, making it a recognized leader in the financial services sector.

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How does BNY support the professional development of Vice President, Client Processing Manager I employees?

BNY promotes employee growth by offering various professional development opportunities. In the Vice President, Client Processing Manager I role, you'll receive guidance and ongoing training to enhance your leadership skills and deepen your knowledge of industry regulations and trends. BNY's commitment to innovation and excellence means that you will engage in continuous learning and development to succeed in your role.

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What benefits does BNY offer to the Vice President, Client Processing Manager I - Conventional Trust position?

BNY offers highly competitive compensation and a comprehensive benefits package for the Vice President, Client Processing Manager I - Conventional Trust role. You'll enjoy flexible resources aimed at achieving your health, personal resilience, and financial goals. Additionally, BNY supports generous paid leaves, including dedicated time for volunteering, ensuring a well-rounded work-life balance for its employees.

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Common Interview Questions for Vice President, Client Processing Manager I - Conventional Trust
Can you describe your experience managing teams in financial operations?

When answering this question, highlight your previous management roles where you've successfully led teams in financial operations. Discuss specific challenges you've faced, how you managed resources, and the positive outcomes resulting from your leadership. Providing metrics or examples of team success can demonstrate your effectiveness as a manager.

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What steps do you take to ensure compliance with SEC Regulations in your work?

To effectively answer this question, focus on your understanding of the relevant SEC regulations, specifically SEC Regulation X-17 Rule 240. Discuss the procedures you implement to ensure compliance, including regular training for your team, thorough review processes, and staying updated with regulatory changes to mitigate risks.

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How do you prioritize and manage multiple tasks within a team environment?

When tackling this question, explain your method for assessing task priority based on urgency and importance. Discuss techniques like workload distribution, setting clear deadlines, and utilizing project management tools to ensure that your team remains focused and productive, thus contributing to overall team goals.

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What strategies do you employ to develop and mentor your team?

Share your approach to team development, such as offering constructive feedback, creating personalized development plans, and facilitating training opportunities. Emphasize your belief in fostering a growth mindset within the team, encouraging employees to take on new challenges while supporting their professional journey.

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Can you explain your familiarity with Transtar and workflow systems?

In your response, detail your experience with Transtar or similar workflow systems. Mention how you've utilized these tools to optimize operations, track progress, and manage team performance metrics. Providing examples of specific improvements achieved through the use of these systems can strengthen your answer.

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How do you handle escalated issues within your team?

Answer by discussing your method for addressing escalated issues. Focus on your process for assessing the problem, involving the relevant stakeholders, and implementing a solution. Providing an example from your past experience demonstrates your proactive approach to conflict resolution.

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What methods do you use to evaluate team performance?

In your response, highlight the specific performance metrics and Key Performance Indicators (KPIs) you utilize to assess your team's effectiveness. Discuss how you gather feedback, review outcomes, and how you use this data to conduct performance reviews and make informed improvement plans.

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Describe your experience with Lost Securities processing.

Here, you should detail your previous roles where you've handled Lost Securities or related functions. Discuss your familiarity with the processes involved, any tools you’ve used, and the importance of accuracy in maintaining compliance with SEC regulations during these transactions.

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How do you stay current with industry regulations and trends?

When responding, mention your dedication to continuous learning through avenues like attending industry conferences, participating in professional organizations, and following relevant news sources. Explain how this ongoing education helps you to keep your team informed and compliant with the latest industry standards.

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What attracts you to the role of Vice President, Client Processing Manager I at BNY?

Share your enthusiasm for BNY’s innovative culture and commitment to employee growth. Highlight specific aspects of the company’s mission or values that resonate with you, and explain how your skills and experiences align with the role and contribute to BNY’s success.

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BNY is a global financial services company that helps make money work for the world — managing it, moving it and keeping it safe. For 240 years we have partnered alongside our clients, putting our expertise and platforms to work to help them achie...

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Full-time, hybrid
DATE POSTED
April 8, 2025

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