Job details

Non-Del Account Manager

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Job Title:

Location:

TX - Dallas/Irving

What you'll do:

The Account Manager position is responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, leading regular client calls, and following up on escalations as needed.

Manage pipeline of 100-125 active units
Maintains constant client contact – keeps client aware of outstanding conditions, approaching deadlines, and supports the forward movement of the file through excellent communication
Manages loan locks and expirations through proactive contact
Meets KPI goals as defined by leadership to include but not limited to: response time, customer service quality, production, guideline proficiency
Handle a high call/email volume, and must prioritize and accomplish various tasks at any given time
Answers product questions and resolves customer service issues. Demonstrate proficiency with agency guidelines as well as internal resources, effectively answering ~90% of client inquiries
Reviews documentation, clearing or creating conditions as needed
Responsible for all withdraw/cancellation requests
Runs daily reporting, managing aged loans, etc
Responsible for moving a seller's pipeline forward towards funding

What you'll need:

2+ years client or customer facing mortgage experience in the correspondent or wholesale space
High School diploma required, Bachelor's degree preferred
Mortgage Loan Processing or Underwriting experience is a plus
Excellent communication skills
Client service focus
Loan quality and risk management
Production and performance
Ability to work independently and as a team player
Clear and effective communication skills
Basic proficiency in Microsoft Office products (Excel, Word, etc)
A thorough ability to recognize and review basic mortgage documentation
Bi-Lingual is a plus

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Non-Del Account Manager, Western Alliance Bank

Joining AmeriHome Mortgage as a Non-Del Account Manager in Dallas, TX means getting ready for an exciting career where you will play a key role in maintaining and nurturing client relationships. You'll be the heartbeat of our operational management, ensuring that our clients feel supported every step of the way. In this position, you’ll manage a dynamic pipeline of about 100 to 125 active units, staying in constant contact with clients to keep them informed about outstanding conditions and deadlines. You'll be the go-to person for managing loan locks, resolving customer service issues, and ensuring that each file progresses efficiently towards funding. Your ability to maintain high communication standards and exceed Key Performance Indicators will be crucial to your success. With at least two years of experience in the mortgage industry, excellent communication skills, and a client-focused mindset, you’ll thrive in our fast-paced environment. We value teamwork and independent work equally, so whether you’re collaborating with your peers or tackling tasks on your own, you’re sure to find a fulfilling role with us. Plus, you’ll enjoy fantastic benefits like competitive pay, medical and dental coverage, and even a 401k matching program. Your journey here at AmeriHome could just be the jumpstart to a flourishing career in the mortgage industry, so don’t miss out on this opportunity!

Frequently Asked Questions (FAQs) for Non-Del Account Manager Role at Western Alliance Bank

What are the primary responsibilities of a Non-Del Account Manager at AmeriHome Mortgage?

As a Non-Del Account Manager at AmeriHome Mortgage, your primary responsibilities include managing a client pipeline of 100-125 active units, maintaining constant communication with clients about outstanding conditions, and ensuring smooth progression through the loan process. You will also be involved in managing loan locks, responding to high volumes of client inquiries, and hitting KPI goals related to customer service and production quality.