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Engineering Tech I - job 1 of 2

Company Description

Pay rate: $17 - $19/ hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Vacation Villas & Town Center Resort boasts more than 3,000 accommodations and offers a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy our world-class resort's surroundings and excitement, such as 14 heated outdoor pools, 14 hot tubs, and the state-of-the-art Shipwreck Island Water Park.

Job Description

Support resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders.

This individual must possess and adhere to the following core values:

  • Integrity – Doing the right thing when no one is looking.
  • Passion – Creating a positive impact.
  • Work Ethic – Taking pride in your work.

As a Engineering Tech I, you will, 

  • Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management. 
  • Provide general support by performing basic tasks such as painting, caulking, and wall repairs. 
  • Conduct basic plumbing diagnostics on toilets, bathtubs, jacuzzis, showers, faucets, and sinks, including unclogging. 
  • Reset breakers and GFCIs, replace light bulbs, and measure available voltage using appropriate tools. 
  • Install and/or replace TVs, troubleshoot issues, and program remote controls, TVs, and other electronic devices. 
  • Diagnose appliances, replace minor components, and assist with complete replacements as needed. 
  • Actively participate in procurement and inventory processes to ensure materials and tools are available on-site. 
  • Operate resort operations devices and software effectively (HotSOS and other applicable systems). 
  • Communicate professionally through radios, phones, emails, and verbal interactions. 
  • Perform maintenance and cleaning tasks as required by resort management. 
  • Safely use hand tools, power tools, and battery-powered tools needed for the job. 
  • Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment). 
  • Follow safety guidelines and practices. 
  • Recognize and identify potential safety hazards on the property. 
  • Communicate and interpret guest needs through positive interactions toward resolution. 
  • Adhere to all CFI/Westgate Resorts policies and procedures. 
  • Always represent Westgate Resorts professionally through appearance, attire, and behavior. 
  • Perform other tasks as assigned by resort operations leadership. 

Qualifications

  • High school diploma required. 
  • 0 to 1 year of hands-on experience in trades and maintenance within a resort or commercial environment. 
  • Written and verbal communication in English is expected. 
  • Must have and maintain a valid driver’s license. 
  • Must be self-motivated, detail-oriented, and able to work with enthusiasm and focus. 
  • Strong communication skills required to excel in interactions with guests and colleagues. 
  • Ability to be versatile, work well under pressure, and meet deadlines. 
  • Must communicate effectively with immediate supervisors and resort leadership 
  • Regularly, the team member must lift, move, push, or pull up to 50+ pounds.

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Average salary estimate

$37480 / YEARLY (est.)
min
max
$35440K
$39520K

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What You Should Know About Engineering Tech I, Westgate Resorts

Are you looking for an exciting opportunity to kickstart your career in maintenance? Join Westgate Resorts as an Engineering Tech I at our stunning location in Kissimmee, FL! With over 3,000 accommodations and access to incredible amenities such as heated outdoor pools, hot tubs, and a thrilling water park, you're sure to find this role rewarding. As an Engineering Tech I, you'll play a crucial part in our resort operations by performing maintenance tasks, supporting various engineering projects, and executing preventive maintenance tasks. Your day-to-day duties will involve everything from painting and basic plumbing diagnostics to resetting breakers and diagnosing appliances. You'll also communicate with guests to address their needs professionally and effectively. We believe in maintaining an environment where integrity, passion, and a solid work ethic thrive. You'll need a high school diploma and preferably some hands-on experience in trades and maintenance. Your commitment to safety and quality will shine through as you use hand and power tools to ensure everything runs smoothly. Plus, enjoy fantastic benefits, including medical coverage, paid time off, and 401K matching. If you're eager to learn and grow in a fun and dynamic environment, we want to hear from you! This role is perfect for someone who loves working with their hands and sharing positive experiences with our guests. Let's make unforgettable memories together at Westgate Resorts!

Frequently Asked Questions (FAQs) for Engineering Tech I Role at Westgate Resorts
What are the main responsibilities of an Engineering Tech I at Westgate Resorts?

As an Engineering Tech I at Westgate Resorts, you'll engage in various maintenance tasks that include performing engineering projects, responding to guest calls, and executing preventive maintenance as directed by resort management. Additionally, you will handle basic plumbing diagnostics, electrical resets, and appliance diagnosis while communicating professionally with guests and colleagues.

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What qualifications do I need to become an Engineering Tech I at Westgate Resorts?

To qualify for the Engineering Tech I position at Westgate Resorts, you need a high school diploma and ideally 0 to 1 year of hands-on experience in trades and maintenance. Strong communication skills and a valid driver's license are essential, alongside the ability to lift and move heavy objects safely.

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What is the pay rate for the Engineering Tech I role at Westgate Resorts?

The Engineering Tech I position at Westgate Resorts offers a competitive pay rate ranging from $17 to $19 per hour. Plus, you'll benefit from our Daily Pay program, allowing you access to your earnings as needed!

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What benefits can I expect as an Engineering Tech I at Westgate Resorts?

As an Engineering Tech I, you'll enjoy comprehensive benefits, including medical, dental, and vision coverage, paid time off, a 401K with a generous company match, tuition assistance, and exclusive discounts on hotels and entertainment. We prioritize your well-being and development!

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How does the work environment look like for an Engineering Tech I at Westgate Resorts?

Working as an Engineering Tech I at Westgate Resorts provides a lively and engaging environment where you'll collaborate with a dedicated team. You will have access to beautiful resort facilities and the opportunity to interact with guests from around the world, making every day memorable!

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Common Interview Questions for Engineering Tech I
Can you describe your experience with basic maintenance tasks relevant to the Engineering Tech I role?

In responding to this question, focus on specific tasks you've handled, such as painting, plumbing diagnostics, or appliance repair, and explain how these experiences have prepared you for the Engineering Tech I role at Westgate Resorts.

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How do you prioritize tasks during busy periods at a resort?

Discuss your organization and time-management skills. Emphasize how you assess the urgency of guest needs versus routine maintenance tasks to ensure everything is handled efficiently.

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What safety measures do you take when using tools and equipment?

Highlight your knowledge of using PPE and safe practices for operating hand tools and power tools. Express your commitment to safety and how you actively identify potential hazards around the resort.

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Can you provide an example of a challenging guest interaction and how you resolved it?

Share a specific instance where you communicated effectively with a guest to resolve an issue. Emphasize your problem-solving skills and dedication to customer service.

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What tools or software have you used in previous maintenance roles?

Discuss any experience with resort management software or specific hand tools you are familiar with. Mention your adaptability to learning new systems like HotSOS as required.

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How do you handle unexpected maintenance emergencies?

Explain your approach to assessing the situation quickly and effectively while maintaining calmness under pressure. Emphasize your team collaboration and problem-solving skills in those scenarios.

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What makes you passionate about maintenance work?

Share your love for hands-on work, your enjoyment in solving problems, and how you feel a sense of accomplishment in ensuring facilities run smoothly for guests.

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How would you approach a task you have never done before?

Talk about your willingness to learn and your proactive approach to seeking guidance from experienced colleagues, researching best practices, or utilizing training resources available at Westgate Resorts.

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What do you believe is the most important quality for someone in the Engineering Tech I position?

Discuss qualities such as attention to detail, a strong work ethic, and effective communication skills. Emphasize how these traits contribute to overall customer satisfaction at Westgate Resorts.

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What steps do you take to ensure effective communication with your team and management?

Highlight your practice of maintaining clear, concise communication through various channels (emails, radios, verbal interactions) and how this fosters teamwork and ensures all tasks are aligned with management's goals.

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As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...

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Full-time, on-site
DATE POSTED
April 11, 2025

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