In House Admin Staff

As an In House Admin Staff at Westgate Resorts, your responsibilities will include providing excellent customer service, managing administrative tasks, and assisting with the day-to-day operations of the Orlando Inhouse Resorts. This role emphasizes teamwork and flexibility, requiring you to adapt quickly to the fast-paced environment that comes with accommodating guests at various resorts, ensuring that each family has a memorable vacation experience.

To qualify for the In House Admin Staff position at Westgate Resorts, candidates should possess good customer service skills, basic computer knowledge, and the ability to work in a variety of settings across our Orlando resorts. Moreover, being available to work weekends and under pressure is essential, as the role may require a flexible schedule based on seasonal demands.

Working as an In House Admin Staff at Westgate Resorts offers a lively and supportive environment where collaboration is key. You will be part of a fun, family-oriented culture that values community involvement and employee growth. The role involves interacting with diverse guests, providing them with assistance, and being a crucial part of their happy vacation experience, all while working alongside a dedicated team.

Westgate Resorts is committed to the development of its employees, and as an In House Admin Staff, you’ll have access to many advancement opportunities. You can take part in wellness programs and receive exclusive team member discounts, all while building your skills in customer service and administration that can lead to future roles within the company.

As an In House Admin Staff member at Westgate Resorts, you can enjoy numerous benefits, including access to daily pay, wellness programs, exclusive discounts for hotels, resorts, and restaurants, as well as being part of a community-focused company that encourages its employees to thrive both personally and professionally.

To effectively handle difficult customer interactions, I believe in remaining calm and empathetic. I listen to the customer's concerns, acknowledge any issues they are facing, and strive to provide solutions promptly. Additionally, I think it’s essential to communicate clearly and professionally at all times, as this helps build trust and shows the customer that I am dedicated to providing the best possible service.

I recall a time when we had a high influx of guests during a holiday weekend. I stayed organized by prioritizing tasks and maintaining open communication with my team. By delegating specific duties and supporting one another, we ensured guests received timely assistance, ultimately enhancing their experience.

My strong customer service skills, attention to detail, and positive attitude are qualities that make me a perfect fit for the In House Admin Staff position at Westgate Resorts. I genuinely enjoy helping people and thrive in a team-oriented environment, making me eager to contribute to the welcoming culture at Westgate.

During busy periods, I prioritize tasks based on urgency, focusing first on immediate guest needs and pressing administrative duties. I use organizational tools and lists to keep track of tasks, which helps me maintain a clear direction and ensures that all essential responsibilities are met promptly and efficiently.

In a previous role, a guest approached me with a special request for their anniversary. I took the initiative to work with the team to arrange a surprise setup in their room. The joy and surprise on their faces when they arrived were priceless. It’s experiences like these that fuel my motivation to go above and beyond for guests.

I have experience working with various computer applications essential for office administration. This includes managing booking systems, handling spreadsheets for guest information, and using email for communication. I have constantly worked on improving my computer skills to be efficient in managing documentation and supporting team efforts seamlessly.

I would contribute to the family-oriented culture at Westgate Resorts by always fostering positive interactions with both guests and coworkers. I believe in building strong relationships, showing empathy, and supporting others, which aligns perfectly with Westgate’s values of teamwork and community. I am also keen to participate in community involvement programs to deepen our impact.

I embrace changes in schedules and demands by maintaining a flexible mindset. I understand that the hospitality industry requires quick adaptations, so I ensure I remain aware of upcoming events and workload shifts. I always keep an open line of communication with my supervisors and colleagues to ensure we’re all aligned and prepared for any adjustments.

The most rewarding aspect of working in the hospitality industry is knowing that I play a role in creating positive experiences for guests. Seeing families enjoy their vacations while knowing I helped facilitate their journey gives me great satisfaction and motivates me to excel in my work.

I admire Westgate Resorts for its commitment to providing affordable and memorable vacation experiences. Being part of a company that values its employees, offers growth opportunities, and focuses on community involvement aligns with my personal and professional aspirations. I would love to contribute to Westgate's mission while developing my career in such a vibrant environment.