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Resort Experience Host - job 1 of 2

Company Description

Starting pay rate $16 / hour  - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

Are you energetic and can't sit still? Dancing, painting, hula-hooping – the fun never stops! You have the energy to keep up with guests of all ages. Creating memories is what you do best! To get the party started, apply with Westgate today! 

This individual must possess and adhere to the following core values:

  • Integrity – Doing the right thing when no one is looking.
  • Passion – Creating a positive impact.
  • Work Ethic – Taking pride in your work.

As a Resort Experience Host, you will: 

  • Coordinate recreational programs on a day-to-day basis for all age groups according to needs and interests of guests/owners, resort requirements, and seasonal opportunities.
  • Plan, organize, and instruct specific classes, activities and events, including special events, holiday programs, competitions, mixers, and other group activities.
  • Provide outstanding guest/owner service at all times including answering inquiries, providing information, and general problem solving.
  • Maintain recreation inventory and order activity supplies within budgetary constraints.
  • Assist and provide support to other departments when requested.
  • Monitor pool and implement all safety rules and regulations.

Qualifications

  • 6 months previous experience in activities/recreation, preferably in hospitality setting.
  • Must be able to stand for an extended period of time as 90-100% of the shift is standing.
  • Make decisions based on your own judgment and company policy.
  • Occasional carrying and lifting of items up to 50 pounds.
  • Must be able to work weekends and holidays as needed.
  • Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
  • Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Average salary estimate

$33280 / YEARLY (est.)
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$33280K
$33280K

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What You Should Know About Resort Experience Host, Westgate Resorts

Join the vibrant team at Westgate Lakes Resort & Spa as a Resort Experience Host! With a starting pay rate of $16/hour, you’ll have access to our Daily Pay benefit, letting you access your earnings when you need them. Here, you won’t just work; you’ll create unforgettable memories with guests who visit from all over to enjoy Central Florida's famous attractions. Are you full of energy? Whether you love dancing, painting, or even hula-hooping, you’ll thrive in this lively role! As a Resort Experience Host, your day will be filled with organizing and coordinating diverse recreational programs that cater to guests of all ages, ensure safety standards, and provide exceptional service. Think of yourself as the heartbeat of fun at the resort, where your coordination skills will shine as you plan activities and events while engaging with families and friends. At Westgate, we’re looking for individuals who embody our core values: integrity, passion, and a strong work ethic. With some experience in activities or recreation preferred, and the ability to stand for prolonged periods, you’re ready to jump into action. If you enjoy taking initiative and making guests feel special, this role is your chance to shine in a dynamic environment. So, if you're ready for an adventure, apply to join the Westgate team and help us make every guest's stay memorable!

Frequently Asked Questions (FAQs) for Resort Experience Host Role at Westgate Resorts
What are the responsibilities of a Resort Experience Host at Westgate Lakes Resort?

As a Resort Experience Host at Westgate Lakes Resort, you will be responsible for coordinating and facilitating recreational programs suited for all ages, planning activities and events, and providing top-notch guest service. You'll need to manage inventory and supplies while also ensuring compliance with safety regulations at the pool. Your goal is to create an engaging and memorable experience for our guests, making every moment meaningful.

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What qualifications do I need to become a Resort Experience Host at Westgate?

To become a Resort Experience Host at Westgate, you need at least six months of experience in activities or recreation, preferably in a hospitality setting. Candidates must be able to stand for extended periods and be capable of lifting items up to 50 pounds. Additionally, you must possess a valid Florida State Driver's License to operate company golf carts and be at least 18 years of age.

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What is the work environment like for a Resort Experience Host at Westgate Lakes Resort?

The work environment at Westgate Lakes Resort is dynamic and lively, perfect for someone who thrives in a fast-paced setting. You will be surrounded by the beauty of the resort and have the opportunity to engage with diverse guests daily. The role promotes creativity, teamwork, and the joy of making lasting memories, so expect an atmosphere filled with excitement and positivity.

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What kind of benefits can I expect as a Resort Experience Host at Westgate?

As a Resort Experience Host at Westgate, you’ll receive comprehensive benefits, including health insurance, paid time off, a 401K plan with company match, and tuition assistance. Enjoy our Daily Pay benefit, access to exclusive discounts, and perks like pet insurance. We prioritize your well-being and career development, making it easier for you to grow within the company.

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How does the Daily Pay benefit work for Westgate's Resort Experience Host position?

The Daily Pay benefit at Westgate allows Resort Experience Hosts to access their earned wages before payday. This flexible financial option helps you manage expenses and access your earnings whenever needed, providing more control over your financial situation while you enjoy your position at the resort.

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Common Interview Questions for Resort Experience Host
How would you keep guests engaged and entertained as a Resort Experience Host?

In your response, share specific examples of activities that resonate with different age groups. Highlight your creativity and previous experiences in similar roles where you successfully enhanced guest engagement and interaction.

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Can you describe a time when you had to resolve a guest’s issue?

Frame your answer with the STAR method (Situation, Task, Action, Result). Explain the issue, your approach to solving it, and the positive outcome, showcasing your problem-solving skills and customer service excellence.

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What safety procedures would you enforce at the resort?

Discuss various safety protocols, especially around recreational activities and pool areas. Emphasize your understanding of safety regulations and your commitment to ensuring the well-being of guests.

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How do you prioritize tasks when planning activities?

Mention your organization skills and ability to assess guest needs and interests. Illustrate how you balance fun with logistics, making sure every aspect aligns with safety and budgetary guidelines.

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What are some creative ideas for activities you would implement?

Offer unique and engaging activity ideas that cater to different age groups. Show how your creativity could lead to memorable experiences that align with the resort's atmosphere.

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How do you handle working during busy holidays and weekends?

Demonstrate your ability to stay calm under pressure. Provide examples from previous roles where you successfully managed high guest volumes while maintaining excellent service standards.

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What motivates you to create memorable experiences for guests?

Talk about your passion for customer service and how you find joy in making others happy. Share anecdotes that depict your commitment to enhancing guest experiences.

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How would you assess and improve the recreational programs offered at Westgate?

Explain your approach to gathering guest feedback and using it to refine activities. Talk about the importance of keeping programs fresh and appealing.

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Why do you want to work for Westgate Resorts as a Resort Experience Host?

Articulate your interest in the resort’s values and commitment to guest satisfaction. Connect your personal goals with the company's mission, showcasing your enthusiasm for contributing to the team.

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What skills do you believe are essential for a Resort Experience Host?

Identify key skills such as communication, organization, creativity, and adaptability. Illustrate how these traits enable effective interactions and the successful implementation of recreational programs.

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As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...

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Full-time, on-site
DATE POSTED
March 19, 2025

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